Member since 14 Feb 2012
Total posts 4
I'm sitting in Barcelona airport waiting for my flight back to Sydney. I'm currently several hundred euro lighter because it seems Malaysia Airlines no longer allows extra checked baggage weight based in Oneworld status. According to the Oneworld site, Emerald members should receive 15kg extra makingbthe alleged total for my fare 45kg. My total checked baggage weight was 41kg. Additionally, MAS no longer allow free seat selection either. Has anyone else experienced these issues or have I been dealing with incompetent staff?
Member since 07 Jan 2011
Total posts 183
Did you show the staff the OneWorld page outlining your benefits?
Member since 07 Oct 2012
Total posts 768
I didn't know Malaysian flew to Barcelona.
Member since 21 May 2014
Total posts 176
They use both BA and EK as options to get back onto MH flights, and that is probably where the issue lies - a codeshare...
Qantas - Qantas Frequent Flyer
Member since 09 May 2013
Total posts 393
BA is oneworld, so the rules apply for them too.
I did, but the woman wouldn't have it. She said that the MAS system didn't reflect the increased baggage allowance (she showed me the screen and she was right). My frequent flyer number and Oneworld status was both there.
Originally Posted by mannej
Yes, I was on a BA flight to Heathrow.
Interestingly enough, during the booking I was able to book an exit row seat for free on the BA flight. I couldn't book any seat (even the basic seat) for free on MAS though. I wasn't too concerned because the same thing happen last month when I book Iberia from the US to Barcelona.
British Airways - Executive Club
Member since 24 Jan 2012
Total posts 88
If your first flight was with BA, it sounds like BA took your money, not MAS.
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Malaysia Airlines and Oneworld benefits
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