Virgin Australia Velocity freeze, no points or status credits added

19 replies

Russjking

Member since 12 Aug 2017

Total posts 31

The website and mobile sites don't synchronise either so don't actually know how many eligible flights I need to take to maintain Gold or reach platinum.


lvtravel01

Member since 01 Sep 2015

Total posts 9

I wonder why their staff hang around local cafe a lot. I always tempted to ask them many questions, but they were too busy enjoying themselves.

djtech

Qantas - Qantas Frequent Flyer

Member since 02 Sep 2018

Total posts 352

I wonder why their staff hang around local cafe a lot. I always tempted to ask them many questions, but they were too busy enjoying themselves.

That could apply to lots of staff tho. Plenty at my workplace do this.


My points from a brisbane to melbourne flight took just about 1 week to credit. Not as bad as some others noted.

cddc

Member since 27 Nov 2018

Total posts 2

Still waiting on some status credits for short haul international from Oct but have been credited family pooling from the same flights. Go figure? I suspect there has been a glitch since they updated the SC earn for international short haul from the break up with AirNZ. Status credits from domestic flighrs I have taken in November have been credited approx 2 weeks after flights. It's annoying but I'm choosing not to read too much into it, if SC hasn't been credite d after 6-8 weeks I'll get on their case.

sonnykt

Member since 13 Mar 2018

Total posts 8

I still don't have SCs from a trip to/from NZ on VA in October! The weird thing is that SQ ones post in a day.

I reckon a similar weird thing with SQ flights. I flew MEL-SIN-FRA and FCO-SIN-MEL in July. SCs for 2 legs SIN-FRA and FCO-SIN arrived on the next day, but SCs for MEL-SIN and SIN-MEL arrived after 2 weeks.

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