AMEX payment option missing from multiple Qantas bookings

4 replies

Lachie77

Qantas - Qantas Frequent Flyer

Member since 10 Jul 2018

Total posts 9

Hi all,

I have made a couple of Qantas bookings recently (one on the website, one on the mobile app), and on both occasions there has not been an American Express payment option. To save time I simply booked these on a different points earning card, but was wondering if anyone else had noticed this (or if Qantas has changed their payment policies and I simply wasn't aware)?

Cheers.


sanj747

Qantas - Qantas Frequent Flyer

Member since 01 Nov 2016

Total posts 128

Originally Posted by Lachie77

Hi all,

I have made a couple of Qantas bookings recently (one on the website, one on the mobile app), and on both occasions there has not been an American Express payment option. To save time I simply booked these on a different points earning card, but was wondering if anyone else had noticed this (or if Qantas has changed their payment policies and I simply wasn't aware)?

Cheers.


I made some reward bookings last weekend and used the Amex card for payment of the taxes and other charges.


Last editedby sanj747 at Aug 21, 2019, 09:39 AM.

Chris Chamberlin

Member since 24 Apr 2012

Total posts 1,056

Originally Posted by Lachie77

Hi all,

I have made a couple of Qantas bookings recently (one on the website, one on the mobile app), and on both occasions there has not been an American Express payment option. To save time I simply booked these on a different points earning card, but was wondering if anyone else had noticed this (or if Qantas has changed their payment policies and I simply wasn't aware)?

Cheers.


Were you purchasing flights in a different currency, by chance? Payment methods can vary by currency, and even though Qantas has typically accepted AMEX for the majors like GBP, EUR, HKG, USD, NZD etc, there could well be some currencies where AMEX hasn't been set up properly, or can't be set up due to local restrictions.

Lachie77

Qantas - Qantas Frequent Flyer

Member since 10 Jul 2018

Total posts 9

Originally Posted by ChrisCh

Originally Posted by Lachie77

Hi all,

I have made a couple of Qantas bookings recently (one on the website, one on the mobile app), and on both occasions there has not been an American Express payment option. To save time I simply booked these on a different points earning card, but was wondering if anyone else had noticed this (or if Qantas has changed their payment policies and I simply wasn't aware)?

Cheers.


Were you purchasing flights in a different currency, by chance? Payment methods can vary by currency, and even though Qantas has typically accepted AMEX for the majors like GBP, EUR, HKG, USD, NZD etc, there could well be some currencies where AMEX hasn't been set up properly, or can't be set up due to local restrictions.

Hi Chris,

I made the bookings from the Papua New Guinea version of the site, in PNG Kina. I have lived here for about 8 years and have always been able to pay with Amex previously in the local currency.

It may be technical gremlins stopping Amex from being offered as a payment option - the internet is so bad today that the desktop version of the website won't even load for me (hence using the mobile app, which I don't often do).



deanr

Member since 04 May 2015

Total posts 50

Maybe it's the PNG currency that the payment processor doesn't like?

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