Qantas Premium Economy and International Service. What Service???

20 replies

Lmc

Qantas - Qantas Frequent Flyer

Member since 09 Nov 2018

Total posts 26

Wow....

patrickk

Qantas

Member since 19 Apr 2012

Total posts 470

I think the lesson here is to collect water etc yoursel from the self service area if you are very thirsty as I have been when missing the walk throughs which while frequent can be easily missed in the dark. I have never had a problem with water access but as one who can easily go through 1-2litres on the 15-17 hour flight I make sure to be proactive.

Maheshh

Qantas - Qantas Frequent Flyer

Member since 21 Apr 2016

Total posts 7

I am shocked by this ... I have flown long distance many times (as I assume have many of the readers of ET) - not many airlines let 10 hours go by without some water service - I just done a 3 hour flight and they did it twice.


In ANYCASE, Qantas PE has a self-service area where you could have helped yourself. I also find it difficult to believe the "Call" button was not visible - yes in some cases it is on the roof (or lately even on the screen in front) - but can be located. If all else fails, leave the seat - walk to the crew area and ask. Finally, I do a lot of QF flights and the crew would happily give a glass of water in the Galley itself (without insisting on bringing it out).


So basically you did not use the call button, did not use the self-service area, did not leave the seat (before 10 hours elapsed) and expect Qantas to compensate you and then bad mouth them? May be you should be flying First Class?


It may be best if we all take responsibility for our health and well being without blaming others.



Grannular

Member since 31 Mar 2014

Total posts 184

Well said Maheshh

Jazzop

Member since 02 Dec 2016

Total posts 98

Always found Qantas to be decent with service, regardless of class. Saying that, I have had many instances where call buttons were ignored. I don't bother using them now, I just get up and go to the galley. Never once had them tell me they'd bring it to me.

patrickk

Qantas

Member since 19 Apr 2012

Total posts 470

I was in business yesterday and there was a jug of water in the front lounge area and they came through topping up the bottle quite regularly. When I was awake I noticed them come through a couple of times so I think it is every couple of hours. I filled my bottle three times.

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