T class flight change

3 replies

ollie

QF

Member since 19 Jun 2012

Total posts 15

So I had originally booked a premium economy sale fare SYD to JNB. I used Amex Travel to make use of a travel credit I get from my credit card. Plans changed and I cancelled the flight but left the credit on hold (so I didn't have to forfeit my travel credit). I now need to go to JFK and when I look online I can get the T class fare for $3,162. But the Amex travel rep tells me that's only for new bookings and to change my booking the new fare is ~$4,200 plus change fees.

He said he can get me the lower fare if I make a new booking but this is all he can do with the existing one.

Feels like I'm being slapped with a change fee by another name. Does this situation sound reasonable to you?

patrickk

Qantas

Member since 19 Apr 2012

Total posts 521

Why can't you make a new booking and save the credit for another flight. Or are you saying the T class fare is tied to the card, in which case you're right it's a change fee. They are very common.

ollie

QF

Member since 19 Jun 2012

Total posts 15

Originally Posted by patrickk

Why can't you make a new booking and save the credit for another flight. Or are you saying the T class fare is tied to the card, in which case you're right it's a change fee. They are very common.

Aha but the change fee is meant to be $225 (and is on top of the fare). There wasn't anything disclosed about a ~$1,000 change fee. I would keep the credit for another flight, but presume the scenario is just going to be the same...

jf80

Member since 17 Nov 2016

Total posts 17

The Qantas policy for changes is the new base fare has to be equal or higher to the old fare. If your fare paid to Johannesburg is higher than the NYC fare, you will either have to pay the next level up plus the change fee. If you Jo'burg ticket was booked in T class, this will have a $225 change fee.

Silly question, is the $3162 in AUD? The QF wesbite says the lead in fare Sydney-NYC in premium is $3847...

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