Member since 19 Jun 2012
Total posts 15
So I had originally booked a premium economy sale fare SYD to JNB. I used Amex Travel to make use of a travel credit I get from my credit card. Plans changed and I cancelled the flight but left the credit on hold (so I didn't have to forfeit my travel credit). I now need to go to JFK and when I look online I can get the T class fare for $3,162. But the Amex travel rep tells me that's only for new bookings and to change my booking the new fare is ~$4,200 plus change fees.
He said he can get me the lower fare if I make a new booking but this is all he can do with the existing one.
Feels like I'm being slapped with a change fee by another name. Does this situation sound reasonable to you?
Member since 19 Apr 2012
Total posts 608
Why can't you make a new booking and save the credit for another flight. Or are you saying the T class fare is tied to the card, in which case you're right it's a change fee. They are very common.
Originally Posted by patrickk
Member since 17 Nov 2016
Total posts 17
The Qantas policy for changes is the new base fare has to be equal or higher to the old fare. If your fare paid to Johannesburg is higher than the NYC fare, you will either have to pay the next level up plus the change fee. If you Jo'burg ticket was booked in T class, this will have a $225 change fee.
Silly question, is the $3162 in AUD? The QF wesbite says the lead in fare Sydney-NYC in premium is $3847...
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