Qantas Involuntary Changes

4 replies

andredfb

Qantas - Qantas Frequent Flyer

Member since 28 Apr 2013

Total posts 18

Hi everyone, I thought someone might have experience in this area because I anticipate it would take some convincing with QF.

My outbound flight from Munich to Melbourne was canceled and rebooked 48 hours later due to BA having a meltdown at LHR. Now I am wondering if I can reasonably ask Qantas to rebook the return leg later as an involuntary change since my trip length was reduced? Qantas have also rescheduled the return QF1 to an earlier time giving me a long LHR Heathrow layover.

Basically I am asking if we think Qantas will agree to rebook the return leg either because of the schedule change or the disrupted inbound leg, without charging a fee or fare difference? I’m prepared to argue with them (nicely) over the phone, but thought a second opinion would be good.


Racala

Qantas - Qantas Frequent Flyer

Member since 22 May 2018

Total posts 44

Try..they can only say no.. but I think that it will largely depend on the type of fare that you have booked.. business and above would rate a much higher chance than a discount economy.

p.s Another reason to take a train from London to Europe - " BA having a meltdown at LHR" For the most part it's quicker and from central London a lot more convenient.

anonymous

Member since 24 Dec 2013

Total posts 140

I asked for something similar and I was rejected. They said that they didn't cancel the inbound flight so I wasn't entitled to a free change. You can only ask.

Phil Young

Qantas

Member since 22 Oct 2012

Total posts 233

Given that it was British Airways that cancelled your flight and rebooked you 48 hours later due to their IT systems failure, you might be entitled under the EU261 compensation rules. It can be extraordinarily generous if it fits within its entitlements.

andredfb

Qantas - Qantas Frequent Flyer

Member since 28 Apr 2013

Total posts 18

Thanks everyone for the useful inputs. I ended up getting another schedule change email for the return flight and was able to call Qantas and have them rebook to a couple of days later. It was actually one of the quickest and best calls I've had with them.

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