New United Club lounges for Chicago, San Francisco, Hong Kong, Tokyo

By Chris Chamberlin, March 9 2015

United Airlines continues to overhaul its worldwide airport lounge network with Chicago, Washington, Hong Kong and Tokyo to play home to renovated United Clubs by the year’s end.

Mirroring the new-concept design already enjoyed by passengers at airports such as London Heathrow and San Francisco’s T3E, business travellers can relax in contemporary lounges with a plethora of power points and high-speed Internet access on tap.

Unwind in the new United Club at London Heathrow T2: The Queen's Terminal

Also on the list for shiny new facilities: Atlanta and San Francisco – marking the airline’s first lounge at the hub of competitor Delta Air Lines, and the fourth Club lounge at SFO alongside premium United Global First and an arrivals lounge for international business and first class flyers.

Atop a new design and more dots on UA’s airport map, all United Club staff worldwide will undergo re-training to improve service standards for all guests to “reflect (the) standards of the hotel industry”.

That’s joined globally, including in United’s Melbourne lounge, by a new free-of-charge healthy dining menu including oatmeal and Greek yoghurt stations in the mornings…

… through to extensive salads, cheeses and brownie brittle in the afternoons with complimentary wines and more premium tipple such as Champagne available at an additional charge.

Also read: United Airlines to revamp Melbourne airport lounge dining

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ChrisCh
ChrisCh

Chris Chamberlin

Chris Chamberlin is the Associate Editor of Executive Traveller and lives by the motto that a journey of a thousand miles begins with a single step, a great latte, a theatre ticket and a glass of wine!

reeves35

reeves35

24 Aug 2011

Total posts 513

I can't understand why UA wants its own lounge in MEL.  Surely it would be more efficient to come to an arrangement with Star partner NZ.

ChrisCh

ChrisCh

24 Apr 2012

Total posts 2917

As one of Australia's mere two Priority Pass lounges, I'm certainly not complaining!

KG

KG

Qantas - Qantas Frequent Flyer

10 May 2011

Total posts 736

"all United Club staff worldwide will undergo re-training to improve service standards for all guests to “reflect (the) standards of the hotel industry”.

Will they also provide this training to their cabin crew? Will they improve their overal cabin service as well? I hope they will make changes end to end and not only provide a revamped and improved airport experience!

ChrisCh

ChrisCh

24 Apr 2012

Total posts 2917

At this stage we've only been advised of re-training for the United Club staff.

gippsflyer

gippsflyer

Qantas - Qantas Frequent Flyer

10 Jan 2013

Total posts 715

The fit out looks nice at least.

Stephen787

Stephen787

02 Jul 2011

Total posts 54

Any dates for the upgrades? I'll be in HKG in July.


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