Qantas now offers Covid-19 travel insurance for international flights

As Australians prepare to jet overseas once again, Qantas passengers can add Covid cover to their flight bookings.

By Chris Chamberlin, September 17 2021
Qantas now offers Covid-19 travel insurance for international flights

Qantas is now offering Covid-19 travel insurance as the airline prepares to resume international flights from December 18, 2021.

Qantas’ Covid-19 travel insurance isn’t included in the price of your airfare: it’s one of many add-ons that can be purchased when booking your flight or any time afterwards, such as when you’re ticking off bookings for hotels, car hire and the like.

The cost depends on your age, where you're flying to and how long you'll be away, but typically ranges from $118-$427 for a one week trip overseas.

What’s covered under Qantas’ Covid-19 travel insurance?

Qantas has added Covid-19 coverage to its Qantas International Comprehensive Travel Insurance package, and most of the benefits are activated when either the policyholder, their travel companion or a close relative or business partner back home tests positive for Covid-19.

For the insured traveller, coverage extends to cancellation costs incurred if a journey needs to be cancelled before it begins – such as if, despite being fully vaccinated and ready to fly, you show positive for Covid-19 on a pre-departure test taken 72 hours before your flight.

Qantas’ Covid-19 cover also takes care of additional expenses faced during a trip: for example, if you're denied boarding on a flight either due to a positive Covid-19 test or because an airline suspects you have Covid-19.

If a close relative or business partner in Australia is hospitalised or dies due to Covid-19 and you need to cancel your trip, pre-paid costs may also be covered.

Other scenarios – like the unexpected closure of your accommodation due to a coronavirus outbreak on the premises – are covered too, subject to conditions.

Additionally, if you test positive, or are identified as a ‘close contact’ of a positive Covid-19 case during your journey and are confined to compulsory quarantine, there’s coverage for those additional accommodation, meal and travel costs, including reasonable in-room entertainment.

If you’re delayed returning home – and being unexpectedly stuck in quarantine is a good example – the policy can also look after additional childcare and pet care costs in Australia.

For full details of what’s covered, head to the Qantas Insurance website.

What’s not covered by Qantas’ Covid-19 travel insurance?

As with any insurance policy, exclusions apply – and it’s important to understand them before relying on the insurance coverage.

On this policy, “change of mind” isn’t covered: for instance, if government restrictions don’t prevent you from travelling to a particular country but you decide not to go anyway due to the risk of Covid-19.

Also not covered: the costs of broadly-imposed government quarantine which isn’t a direct result of either a positive Covid-19 diagnosis or due to being a close contact of the same.

An example of this would be entering mandatory 7- or 14-day hotel quarantine at your destination; likewise, as this is international travel insurance, the cost of going into hotel quarantine on your return to Australia isn’t included.

These are just some of the exclusions that apply to Qantas’ COVID-19 cover: again, the Qantas Insurance website has the full details.

How much does Qantas’ Covid-19 travel insurance cost?

It’s worth pointing out that Qantas’ insurance doesn’t only cover COVID-19: that coverage is just part of the airline’s International Comprehensive Travel Insurance bundle, which also provides protection for lost luggage, travel delays and so on.

The cost of Qantas’ international comprehensive travel insurance policy varies depending on the length of your trip, your destination of choice, and in some cases, a traveller’s age.

Here’s a sample of quotes we obtained through the Qantas website, based on an adult traveller aged in their mid-40s, travelling overseas in early 2022:

  • One week in Singapore: $118
  • One week in the United Kingdom: $187
  • One week in the United States: $427

When booking flights through the Qantas website, you’ll find an insurance quote as part of the booking process:

There’s no obligation to purchase this – but if you book your flight without insurance and later decide you’d like to buy cover, this can be done through the Qantas Insurance website.

How does Qantas’ Covid-19 cover differ from other airlines?

Several international airlines currently provide dedicated Covid-19 coverage at no additional cost for eligible travellers.

For example, at the time of writing, Qantas’ partner Emirates provides gratis cover for up to US$500,000 in overseas medical expenses after a positive Covid-19 diagnosis.

While Qantas charges extra for insurance, it’s a full ‘comprehensive travel insurance’ package just like you’d have bought in the days before the pandemic

That makes Qantas’ travel insurance a decent buy, particularly for coverage beyond Covid-19 itself – although it never hurts to shop around on price, with other insurers like Allianz and Covermore also selling policies that cover aspects of Covid-19.


The above is intended as a general guide only, drawn from information published by the insurer as available at the time of writing. Insurance policies can change over time. Executive Traveller makes no guarantee to the validity of any claim, or that the information published here remains up-to-date.

Conditions, exclusions, limits and policy terms and conditions apply to all travel insurance products, and may differ between policy types, plans and add-ons. Refer to the relevant policy documents for more specific information about the coverage available, and to determine whether a product adequately meets your needs. All questions regarding insurance policies and products must be directed to the insurer, and cannot be answered here or elsewhere by Executive Traveller staff.

Chris Chamberlin

Chris Chamberlin lives by the motto that a journey of a thousand miles begins not just with a single step, but also a strong latte, a theatre ticket, and later in the day, a good gin and tonic.

Qantas - Qantas Frequent Flyer

26 Nov 2012

Total posts 96

That’s a good idea. One less barrier for many and hopefully give the unvaccinated more incentive to get moving.   

It’d be good to see it domestically as well; you can’t trust the fear focussed Premiers of 2 states, one of which is very tourist dependent.  I’d like to visit and spend money in that state and if offered I’d probably buy that insurance. 

14 Feb 2015

Total posts 12

The utter arrogance of QF is astounding. There is no way this great international reboot will be a success or probably even happen while there is any form of quarantine for arrivals, doesn't matter if its at home or a hotel. Who in their right mind wants to take a trip with a forced lockdown on return? Guarantee 90% of punters will say "no bueno" until zero restrictions are in place. 

Flights will be entirely unprofitable at the loads they will get, only way they are even able to keep flying the 787's right now is charter and cargo on very random schedules. My guess, Alan is due to push back the date for the...5th or 6th time now? 

24 Aug 2011

Total posts 987

There is unfortunately no way we will go from 14 day hotel quarantine to zero quarantine in one step.  A 7 day home quarantine regime is probably the best we can hope for at this stage.  If you are not prepared to factor this in, you will probably not be travelling overseas for most of 2022.

Insurers are finally beginning to work through its travel insurance policies and how they will work in a Covid-normal world.  Our corporate agent has advised us of initial requirements.  These are still not 100% clear but the one certainty is that only fully vaccinated travellers are eligible for any Covid coverage which is not a surprise.

Good idea for the airlines to offer it.

Remove another barrier to get people flying again.

XWu
XWu

09 May 2020

Total posts 454

It’s one thing to get insurance, it’s another thing to make claims for the insurance.

Obviously this QF branded scheme had to be underwritten by a someone in the insurance industry and how easily one can get through the process and the interpretation of the rules is another.

Without particularly pointing out the underwriting entity (its clear to see in the screenshot) does anyone have experience dealing with them in their travel insurance products (knowing that being part of a very big global reinsurance company their approach and tolerances are different for different products, hence the need to be specific)

Qantas - Qantas Frequent Flyer

31 Aug 2012

Total posts 205

I notice this insurance excludes anyone over 69.  As that cohort travel more frequently than others, and more likely to buy premium seats, it seems counter-intuitive for Qantas to promoteTravel Insurance specifically excluding this group.

People over 69 travel more frequently than others? I would be very interested to see the source for that claim, because it simply just doesn't pass the sniff test for me. I just did a very quick Google search on "age of frequent overseas travellers" and the top result is an Oct 2019 report from the Council of Australian Tour Operators (CATO), so a recent report from a reputable organisation, and it shows the 71+ age bracket as being the least travelled. The largest by far was predictably 18-35, then 36-50, then 51-60, then 61-70. But if you have data for your claim I would be interested to see it.

23 Jul 2017

Total posts 83

You trust guggle? The date to which you refer is October 2019. A lot has happened in the big wide world since then. Remember Covid19 came and stayed?

21 Oct 2019

Total posts 2

Since there hasn't been a huge amount of OS travel since Feb 2020, from this country at least, then the date for that data would probably be a good point to source from, as is the source itself, an organisation catering traditionally to the older client.

Yeah, can't agree that people aged 69+ fly more often than any other age group, or more likely to be in say business class, that makes no sense at all to anybody who spends time in airport lounges for starters. But I agree that it would sting to be wanting to travel with Qantas and be willing to pay extra for that travel insurance but be told you won't be covered by it. Would definitely be worth checking if other travel insurance companies have COVID cover but without that age cutoff.

P1
P1

24 Apr 2017

Total posts 77

They need to provide this.

Given their abysmal failure to provide legally required refunds during the outbreak, I for one would put Qantas at the end of my list when selecting an airline to fly with.

Qantas - Qantas Frequent Flyer

18 Jul 2017

Total posts 25

Being in the 69+ group and one who enjoys an o/s trip First Class trip annually with Q I too will be looking for an alternate airline for hopefully future trips. My Insurance Company is prepared to offer Health Insurance on o/s travel but not Q nor the company they office Insurance with even for Domestic Flying.

Qantas - Qantas Frequent Flyer

22 Nov 2019

Total posts 74

I would be happy to put down $90,000 in bookings for trips new year (Japan/US) and book today, But I refuse to go through the 8 week refund policy if Joce cancels the flight. Joyce takes your dough straight away and takes 8 weeks to return it. If they made a refund promise at time of booking (say within 14 days) I would book with confidence, Ill take JAL thanks who refund within 7 days. As for the insurance, their Insurance is damn awful and full of clauses. Anything for a bit of commission from NIB insurance. I guess Joycey has to pay for his Bolly somehow.

Qantas - Qantas Frequent Flyer

26 Nov 2012

Total posts 96

Not so sure about the need for the second half of your comment, but I do like the idea of a refund guarantee.  

AT
AT

Qantas - Qantas Frequent Flyer

14 Sep 2012

Total posts 363

Interesting, just checked the Qantas International Comprehensive Travel Insurance website today and big banner on top of page says “ Important update: Qantas Travel Insurance is currently unavailable for purchase as we refresh our product offering. Check back in the coming weeks for an update. This does not impact existing policyholders, who will still have cover and can claim as per their policy documentation. For more information, contact Qantas Travel Insurance


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