Staying connected above the clouds with Singapore Airlines just became much less complicated, with the airline rolling out three standardised Internet packages across its fleet.
The new plans replacing a confusing array of both time- and data-based packages which varied between aircraft types and even the age of the aircraft, and was often priced differently from one flight to the next.
Singapore Airlines' new WiFi plans are tailored around three specific usage scenarios.
- Chat is optimised for text-only messaging services, with 30MB of data over two hours, and costs US$3.99 (A$5.90)
- Pro offers a faster connection suitable for web browsing and emails, with 100MB of data for US$9.99 (A$14.80)
- Premium tops out at 200MB for US$15.99 (A$23.65)
Passengers in business and first class, along with PPS Club members, receive a free WiFi allowance.
On all Airbus A350s, Boeing 787-10s and some newer Airbus A380s and Boeing 777-300ER aircraft, business class passengers and PPS Club members have a complimentary 100MB per flight, with unlimited WiFi in first class.
On the other Airbus A380s and Boeing 777-300ER aircraft, which are fitted with an older inflight connectivity system, the free allowance remains pegged at 30MB for business class and PPS Club members, and 100MB for first class and suites passengers. Singapore Airlines says those older aircraft will progressively be upgraded to the latest technology.
Purchased WiFi plans are only valid for each individual flight sector: for example, a plan purchased on SQ2 from Singapore to Hong Kong will not be valid on the onwards leg which sees SQ2 continue from Hong Kong to San Francisco.
Executive Traveller previously tested Singapore Airlines' inflight WiFi on a new Airbus A350 aircraft, where download speeds were a reasonable 10 Mbps, although uploads clocked in at under 0.5 Mbps.
Tips for prolonging your limited data allowance include pausing the connection if your device is idle, turning on low-power mode on your phone and disabling background app updates.