Qantas first class passengers get free spa sessions at Heathrow

By David Flynn, March 11 2014
Qantas first class passengers get free spa sessions at Heathrow

First class passengers on Qantas’ daily flights from London can now enjoy a bit of pre-flight pampering at the independent No1 Traveller Lounge.

The lounge’s No.1 Travel Spa is standing in for the now-closed Elemis Spa at British Airways’ London Heathrow Terminal 3 lounge but offers a much wider range of treatments using Dermalogica skincare products.

The spa offers a selection of free treatments from 15 to 20 minutes, with bookings made by Qantas’ First Host team in London based on availability on the day.

“Guests can choose to extend their treatments for a small fee should they wish to have a longer treatment” No.1 Traveller spokesman Charlie Spencer tells Australian Business Traveller.

However, the free sessions are restricted to Qantas’ first class flyers.

Platinum and Platinum One members of the Qantas Frequent Flyer scheme don’t make the cut, due to the spa’s limited number of treatment rooms and the need to give priority to its own paying customers.

That said, “all Qantas passengers are able to access the No.1 Travel Spa and pay for treatments if they wish” Spencer advises.

First class passengers can also extend their free treatment for an additional cost, which varies “depending on which treatment the guest wishes to extend” Spencer explains.

“For example, to extend the Fix It Massage which is 15 minutes long and (usually) costs £15, the guest would be required to pay £20 to experience the 30 minute version of this treatment which is priced at £35.” 

Spencer tells Australian Business Traveller that the following free treatments are available to Qantas first class passengers at The No.1 Travel Spa:

Flight Relief for Shoulder or Head
This calming Dermalogica shoulder or head massage is the perfect treatment for the time pressed traveller

Fix it Massage
Tell the therapists what hurts and they will work away your aches and pains

Microzone Moisture Boost
Rehydrate and replenish dry, thirsty skin. This deep-penetrating moisture surge treatment lifts away dulling skin debris to reveal plump new skin 

Microzone Men’s Skin Fitness
If shaving brings out the worst in your skin, help it recover from damage while cleansing clearing soothing and calming.   

Microzone Age Management
Revitalise and energise whilst fighting the signs of ageing with this restorative treatment

Microzone Flash Exfoliation
Resurface smooth and brighten dull lack lustre skin with this maximum strength exfoliation treatment

Microzone Eye treatment
Treat multiple eye area concerns like dark circles, puffiness and wrinkles 

File and Polish nail treatment
Base coat plus colour on hands or feet 

Download the complete No.1 Travel Spa treatment menu [176KB PDF].

The No.1 Travel Spa at Heathrow Terminal 3 is open from 6am to 10pm daily. For more details, click through to

Also read: Pre-flight bliss – The Spa, Qantas First Lounge

Follow Australian Business Traveller on Twitter: we're @AusBT

David Flynn is the Editor-in-Chief of Executive Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.

Qantas - Qantas Frequent Flyer

20 Sep 2013

Total posts 466

Yet another plat 1 benifit gone in the wind.

Could you loose something you never had?

The Elemis spa service was only ever available to BA F, J and EC Gold. As far as I know this was never extended to QF premium pax or QFF elites.

Qantas - Qantas Frequent Flyer

20 Sep 2013

Total posts 466

My appologies TRB it been along day and my reference is more to where things may go in the future.

Qantas - Qantas Frequent Flyer

20 Dec 2012

Total posts 40

May not have been an official benefit but as a QF Plat flying J on QF I was never refused a treatment at the Elemis Spa. It was a CL benefit (I have seen the BA rules sheet) and I expect the new lounge will be a CL benefit also.

Thanks Fiona,

Your experience is completely contrary to mine. As an AA Exec Plat flying J, I was always refused. Be it outgoing on AA in J (T3), or incoming on AA in J connecting with BA flying CE (T5).

I wonder if your experience occured during the QF/BA code share days?


14 Jun 2013

Total posts 353

My experience is the same as Fiona. QFF Platinum, sometimes in economy but never had an issue getting into the Elemis spa. Not that it was much chop though, QF Sydney is way better, a real spa!

Also yes I'm sure Chairman's Lounge also get in, they are actually valued higher than First Class passengers!

Qantas - Qantas Frequent Flyer - Chairmans Lounge

01 Sep 2011

Total posts 414

Depends what rep you speak to at a QF call centre :). They're not all on the same page re CL status compared to Plat 1 etc.CL doesnt have its own priority ph no like Plat 1, CL goes to premium desk whereas Plat 1 has its own, and what seems like, higher priority call centre 

Qantas - Qantas Frequent Flyer

20 Mar 2014

Total posts 132

Since no one has actually made a comment about the spa, i will let you all know how it in about 2 hours :)

24 Oct 2010

Total posts 2551

Thanks turbojezz, would be great to have a first-hand report!

Qantas - Qantas Frequent Flyer

20 Mar 2014

Total posts 132

ok so my 'spa' experience at this No.1 spa was fantastic. I would say its better than both the BA spa and the QF spa! Why i hear you ask...well this spa comes across far more serious and like a clinic. The BA spa is a little bit of a joke. i was lucky enough to have a 'session' when i arrived in Heathrow today from Frankfurt. I thought i was going to get a massage but i got a 15minute session in a 'chair'. Really? A massage chair? Im sure its the best massage chair you can buy, but i would prefere a human thanks!

Event the QF spa, while a great place and very traquil, is still more a 'beautician spa' that does 'back rubs'...great back rubs, but still back rubs nonetheless.

Now this No.1 spa is awesome! I had the 'Fix It' treatment and i am travellling with a lower back injury. the lady that attended to me was fantastic and really knew her stuff. The Dermalogica products are just fantastic. I received a proffesional remedial massage that did exactly what it was meant to do. The surroundings are very pleasant and again more similar to a 5-star clinic rather than a beauty salon or spa.

I would certainly pay for this place anytime i was coming through Terminal 3, but alas today i didnt ;)

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