Singapore Airlines streamlines inflight WiFi plans, pricing

Travellers now have three Internet packages to choose from, ranging from 30MB to 200MB of data.

By Brandon Loo, August 8 2019

Staying connected above the clouds with Singapore Airlines just became much less complicated, with the airline rolling out three standardised Internet packages across its fleet.

The new plans replacing a confusing array of both time- and data-based packages which varied between aircraft types and even the age of the aircraft, and was often priced differently from one flight to the next.

Singapore Airlines' new WiFi plans are tailored around three specific usage scenarios.

  • Chat is optimised for text-only messaging services, with 30MB of data over two hours, and costs US$3.99 (A$5.90)
  • Pro offers a faster connection suitable for web browsing and emails, with 100MB of data for US$9.99 (A$14.80)
  • Premium tops out at 200MB for US$15.99 (A$23.65)

Passengers in business and first class, along with PPS Club members, receive a free WiFi allowance.

On all Airbus A350s, Boeing 787-10s and some newer Airbus A380s and Boeing 777-300ER aircraft, business class passengers and PPS Club members have a complimentary 100MB per flight, with unlimited WiFi in first class.

On the other Airbus A380s and Boeing 777-300ER aircraft, which are fitted with an older inflight connectivity system, the free allowance remains pegged at 30MB for business class and PPS Club members, and 100MB for first class and suites passengers. Singapore Airlines says those older aircraft will progressively be upgraded to the latest technology.

Making use of the older complimentary in-flight WiFi allowance from Sydney to Singapore

Purchased WiFi plans are only valid for each individual flight sector: for example, a plan purchased on SQ2 from Singapore to Hong Kong will not be valid on the onwards leg which sees SQ2 continue from Hong Kong to San Francisco.

Executive Traveller previously tested Singapore Airlines'  inflight WiFi on a new Airbus A350 aircraft, where download speeds were a reasonable 10 Mbps, although uploads clocked in at under 0.5 Mbps.

Tips for prolonging your limited data allowance include pausing the connection if your device is idle, turning on low-power mode on your phone and disabling background app updates.

Brandon Loo
Brandon Loo

Brandon Loo

Brandon divides his time between Perth and Launceston, with ample hours spent in airport lounges in between. He recently picked up photography and tries to capture the beauty of Tasmanian landscapes, aeroplane cabins and in-flight food, to varying degrees of success.

nix584

nix584

Virgin Australia - Velocity Rewards

10 Jan 2012

Total posts 225

Data driven pricing (over time driven) is ridiculously expensive and a poor customer experience. 200mb would last barely any time at all. It's a shame SQ has gone this way.

oliver_adl

oliver_adl

18 Jul 2018

Total posts 3

As an Adelaide resident I am a big fan and regular flyer with SQ (longest serving international airline for us South Aussies) but their WiFi offering is pretty weak. The allowances really need to be increased by a factor of 10x to be remotely useful for any real usage.

CityRail

CityRail

Singapore Airlines - KrisFlyer

17 Nov 2014

Total posts 92

As Virgin Australia offers WiFi to Hong Kong for $24.99 which also allows access to Spotify for the whole service, SQ's offer is quite expensive perhaps.

xtfer

xtfer

Virgin Australia - Velocity Rewards

14 Mar 2017

Total posts 119

Some aircraft used to have plans which allowed you to surf the whole flight. They've really gone backwards on this one. However, I'm guessing good inflight WiFi is not yet considered a point of difference. Give Gen-X a few more years to push Baby Boomers out of the front of the plane and that will change...


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