Must be inconsistent in that case - I tried four times (gold) but was not offered a call back. In the end I got through to someone using the chat function in the app. Although it took two hours before the chat was initiated it was better than holding. Worth noting this was on Sunday / Monday befo...

Trying to contact Qantas to assist with a booking I can't complete online and each time I call the wait time is >1 hour. I haven't been offered a call back when an agent becomes free - has this service been discontinued? It used to be a useful tool instead of having to hold.

Flew a similar itinerary a few days ago and was checked through, no issue

I've been through twice in the last few days - late evening and mid morning. On both occasions it was noticeably quieter than usual, but not quite a ghost town. Similarly recent flights in SE Asia have been quieter than normal with around 80 to 90% of passengers wearing face masks and a few even ...

It's 3 hours before departure from memory, but jump on the train into the city and make use of the all day check in facility. Once you've dropped your bags and picked up your boarding pass, you can either stay in the city or head back to the airport for some lounging. Enjoy!