We also used the Sydney service at the airport before our flight and turnaround was within an hour. We booked and paid online and it went quickly. This was early December.

Can only mirror others frustrations in dealing with the QAntas call centre. 4 hour wait to cancel reward bookings that the airlines cancelled the flights. You have to call them if you want a refund as opposed to a travel credit. Still waiting for points to be credited back 3 weeks later.

We have been using the Bankwest platinum credit card, that has no additional fees for overseas spend for a couple of years now and have never had a problem. We were overcharged once in the USA for a restaurant bill where the waiter helped himself to an extra tip and after launching a dispute with...

I found the same, trying to book a one way from Madrid to Sydney and Paris to Sydney on the Velocity website - no  Reward seats in J. You can get any day tickets at a whopping 817 300 points.  This was looking 9 months ahead. I even tried London to Sydney, which should have moreflights,...