I had 3 hours there yesterday (Tuesday) & for the first time ever, I felt like the team could not have been less helpful or cared less. It was busy but not overly so, so no obvious excuse apart from the attitude of the senior staff which was flowing downwards. As a P1 although only a J flyer ...

As a P1 I took up this last status match as the QF fares have become so outrageous and thought Virgin would be a decent price option.  I made the match easily but after my next renewal is due I don't think I will be stretching to keep at their platinum or indeed any level.  In flight se...

So many valid points made already here & so much opportunity for QF to do something that FF would actually appreciate.  And I don't mean sending a supposed limited edition amenity kit to me at home, ugh! QF clearly have no idea as to the profile of their customers.   I also agr...

I have to say that whilst I love a direct flight, this won't be attracting me.  I recently did this (although not on QF) and whilst it was fine on the way to NYC it was a killer on the way home.  Basically the timing is off so it is a similar feeling to the old days of getting to LA, wa...

I really don't like the idea of a "secret" menu, roped off area or bottle of wine, seriously? Either have a F/P1 area or don't, we're not children!  Having said that I agree with most other comments here in that the whole thing needs a revamp and good on them for trying.  However, QF de...