Need for a paper copy or e-copy? Yes. The link between my booking (Joburg / Frankfurt / JFK) and my ESTA got lost. Couldn't check in at Joburg. Lufthansa in Frankfurt had to negotiate by phone direct with US to get the ESTA "reconnected" while I waited so they could check me in. Without evidenc...

Another example: couple checked in, with boarding passes, in Melbourne for Sydney Johannesburg flight, business class full fare paid 9 months previous, bumped at the gate in Sydney to economy (not even premium econ) because business was "overbooked". A few hundred bucks compensation offered and r...