Play with the lighting to make them more segmented (Crew can control the ceiling lights for each indivudal seat). This is more important now as 20 hour flights mean everyone sleeps and wants to eat at different times.First step would be dine on demand ( or 2-3 different option, ie. stay in depart...

If CX had mattress toppers I'd rate CX over VA for hard product. My main issue with VA is not enough room for my feet to move around when sleeping

Never tipped at any airline lounges (inc the Delta ones), never will. I am fairly certain the staff working at airline lounges are not being paid $2 per hour.

TBIT has a smoking area Airside? Last time I tried to go to the old smoking area it said No Smoking and had some bowls of water for dogs.

yes. 1 guest (inc children)