Completely agree Andy G.Do not consider Budget Direct for insurance, after over 180 days going through their claims process we have been forced to escalate the matter to AFCA. At one point we had to send copies of their own emails back to them to demonstrate the incorrect and inconsistent advice ...

If we had an equivalent to the European 261/2004 legislation perhaps airlines would be forced to consider passengers before making these (increasingly frequent) cancellations. Additional costs of €200 x 150 passengers adds up.It is really about altering airline attitude rather than actual ...

In my experience, using the standard complaint form on their website, BA (unlike QANTAS and American Airlines) usually respond with a choice of either EU261 compensation or Avios (at approximately €1=100 Avios) within about a week. Their customer service when things go wrong is surprisingl...