• Sydney-Canberra flight cancellations

    Nov 23, 2017, 09:54 PM

    If we had an equivalent to the European 261/2004 legislation perhaps airlines would be forced to consider passengers before making these (increasingly frequent) cancellations. Additional costs of €200 x 150 passengers adds up.It is really about altering airline attitude rather than actual ...

  • In my experience, using the standard complaint form on their website, BA (unlike QANTAS and American Airlines) usually respond with a choice of either EU261 compensation or Avios (at approximately €1=100 Avios) within about a week. Their customer service when things go wrong is surprisingl...

  • Does anyone know what times the Melbourne Domestic Qantas Club is closed and Qantas directs all passengers to the business lounge. In my recent experience this seems to happen Saturday afternoons (twice in the last month) but I'm wondering if this is a general "weekend" policy.Obviously, potentia...