When staff are meant to be on the floor mingling and helping customers, they’ll tend to congregate together and chat. That then leads customers getting the impression that they’re an inconvenience to those staff (some staff give that impression in their attitudes).We’ve been con...

Is there a possibility that Brisbane could end up scoring US pre-clearance like Shannon and Dubai have? That would be an advantage for future US flights also.

Have we heard from CASA about the whole ETOPS restrictions? I thought the reason we don’t have direct flights on twins to South America and Africa was because CASA demanded quads for flights of that length. Has that changed?Also, I don’t think I’ve ever seen a product ‘...

My preference is “welcome, your crew are Susie, Joanne and Leonard and now the safety dance”, then pre-recorded clips.I’m expecting refreshment and meal services unless you say otherwise, and figure that’s why they gave out a menu.I then just need the “prepare c...

I'm sure Emirates were holding out to get the maximum concessions out of Airbus as you would expect. However I see the future for this aircraft as one with great potential. Many airports are already slot constrained, and the commercial aviation industry continues to grow meaning more aircraft tak...