I agree that this is an improvement to remove the PPP flights from the "home pages" as it was misleading to customers who do not understand the difference between CR and PPP. The points plus pay screen moved to the "checkout" more than a year ago, quite frankly this is annoying as you have t...

I’ve been platinum for 14yrs now and am life time gold…all mostly achieved via domestic travel…I’ll fall back to gold next year and I sincerely hope as I wind down into retirement that I continue to have this benefit - well earned from true loyalty…not a couple of...

Agree management is the key.....to begin with the staff will need to speak slowly and clearly on a PA system that can be heard, their announcement needs to demand attention...no just fly through a script that is not articulated clearly. There are a great number of PAX that don't fly often. T...

Agree, very disappointing that it does not open a few hours before, Loyal Brisbane business traveler's wanting to get some work done prior to 5pm flight, set up downstairs then need to pack up and move upstairs not all that long prior to flight boarding. Last couple of trips I haven't bothered.

I achieved life time Gold in 2017. I have been Platinum for the past 12 Yrs, likely to lose it in Sept 24, due to change in work requirements. Main perk of Platinum is to be able to speak with the wonderful and helpful staff in Hobart, I really wish that the extension reached to Gold members. Whe...