I also came through SYD a couple of months ago, an absolute disgrace.  Confusing and inaccurate and missing signage to (try to) separate Australian passport holders from ‘the rest’.   No ‘lanes’ to direct passengers towards machines in order of arrival and no sig...

I strongly prefer the Virgin experience with one exception.My biggest bugbear is the strict 23kg per bag limit. Being asked to pay for excess baggage when have a single 25kg bag when you are platinum with a 3 * 23 kilo allowances is downright rude. It's not that they can't handle a bigger bag, as...