Qantas - Qantas Frequent Flyer
Member since 01 Apr 2013
Total posts 62
scheduled change; I had booked my self on an aegean airlines flight from Abu Dhabi to Athens which was supposed to leave at 2am. I had booked my Sydney - Abu Dhabi using velocity points to connect up with the aegean early morning flight. I've received an email from Aegean notifying myself of the time change of 6 hour time change. I was also flying out with my cousin who had booked all legs with Etihad yet she has received no notification of the flight change. Where do we both stand legally in what demands we can ask for?
Member since 10 Sep 2014
Total posts 19
With your sched change, you are entitled to rebook onto any available A3 flight FOC or get a full refund. From memory they don't an Aussie number but are normally quite helpful when you call them.
Recheck your friends tkt with etihad directly (manage my booking) or wherever they booked.
Member since 12 Apr 2013
Total posts 870
If you book one ticket, then AFAIK their responsibilities in case if they cannot provide you service (like total cancellation or changing schedule to extreme that completely unsuitable for you, etc) extends to full refund. Here is THE CATCH - you must seek refund from organization that books you. So if you book via agency then carrier will not talk to you and advise you talk to agency. And guess what? Right - you will not be able to get full refund from ANY agency, regardless if it webbase or physical. Biggest like FlightCentre might help you, but you at their mercy – they not obligated to do anything specific by law. And if they will not give you full refund then you will not be able to do this even via tribunal - been here, done that. If you have two (or more) separate tickets, then you on your own – no one will refund you non-refundable ticket if you missing separately booked leg.
Saying that I should add that reputable carrier do look after passengers and will sorted out this or that way. This is why I booked only via carrier website (or by phone) and stick to reputable carriers.
Serg I think you'll find if involuntary cancellation no agency fees are applied, if it is a voluntary cancellation (it is not in this case), supplier cancellation plus any agency fee applies.
Either way you are obligated by law to include all potential cancellation and amendment fees on an invoice, so there is no element of discretion in any case?
Virgin Australia - Velocity Rewards Plantium
Member since 19 Jun 2013
Total posts 82
This question is so lacking in information. The key one being... Is your complete trip booked under one ticket? Some how I don't think it is which means you have an issue. Why people try to go on the cheep and book major overseas trips on different tickets is a mystery to me
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scheduled change; I had booked my self on an aegean airlines flight from Abu Dhabi to Athens which was supposed to leave at 2am.
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