Member since 18 Nov 2015
Total posts 110
Terrible service. Qantas Platinum flying QF J, refused entry to the BA Lounge at Vancouver. They couldn't even lie and say the lounge was "full" - they were just saying "sorry BA passengers only". Could see that the lounge was not full (and they weren't giving that as a reason for refusal).
Member since 14 Jun 2013
Total posts 109
Well that sucks! BA's lounge staff have a bad history for denying entry to Qantas passengers who are eligible for lounge access due to their Platinum or Gold QFF status, I've seen this happen at BA's Heathrow T5 First and Business lounges for example. Some BA staffers took the BA/QF 'divorce' when Qantas partnered with Emirates to mean that Qantas lost BA lounge access, they don't realise that this right remains due to Qantas being a member of OneWorld. You sometimes have to stand your ground, show them the OneWorld emerald or sapphire marking on your QFF card and point out that you ARE entitled to use the lounge. Or call up the Oneworld website and show them how QFF Platinum or Business Class both entitle you to use the lounge.
Am currently in a debate with their Twitter person who also has no idea. She says:
"the lounge is a BA only lounge, which is where the problem lies for you. If you were travelling on a codeshare flight on Qantas, you would be allowed access as your flight would have a BA flight number. As you're travelling on a normal Qantas ticket, you're not entitled to access the lounge."
I've sent a screenshot from the BA.com website where it clearly states:
Lounge access is available to:
Member since 21 Apr 2012
Total posts 2,059
That is not acceptable and against Oneworld policy. The BA YVR lounge is BA operated and not a contract lounge. Flag it on Flyertalk. The BA moderator lurks around in there. BA's twittter person is not the sharpest tool in the shed. 2 short planks come to mind...
Qantas - Qantas Frequent Flyer
Member since 26 May 2014
Total posts 303
The QF flight leaves just over an hour before the BA YVR-LHR flight with both operated with 747s. Perhaps they restrict entry to prevent the lounge becoming crowded. Not suggesting this complies with one world policy.
The QF website lists the Plaza Premium lounge as their only YVR lounge.
Member since 08 Nov 2014
Total posts 22
In September 2016 I had a lengthy conversation with a BA staff at the T5 Heathrow Lounge. She wouldn't accept my QF Gold as entitling entry even though the card clearly has the One World Sapphire emblem on it. She insisted that it was a "Qantas blue" level. I eventually convinced (dared?) her to put my details in the system to check. She seemed very annoyed when a big tick appeared on her screen with the message underneath it clearly stating I had Lounge access. She grudgingly let me in saying that she was only doing it because "the computer said she could this ". I concluded this woman was either poorly trained or enjoyed being rude, or both. I didn't hold my breathe waiting for an apology for her obnoxious attitude, there was none forthcoming. Not a very good advertisement for BA at all.
Member since 02 Nov 2012
Total posts 39
Got to the BA lounge in Manchester and showed my Qantas Platinum card and BA boarding pass with BA blue number, Was refused entry. When I requested she change the Frequent ler on the boarding pass she let me in without changing it
Member since 11 Jul 2014
Total posts 19
I can't remember the amount of times "Qantas and One World" have PMO, that's why I just fly who ever these days. No loyalty from Airlines gets the same in return.
Member since 19 Aug 2011
Total posts 5
I had the same problem with BA when I was a QF platinum in Heathrow, voted with my feet and changed next flight to Qantas. Probably cost BA about $100,000 in lost revenue from me plus the loss of their image by all the bad mouthing.
Member since 01 Nov 2016
Total posts 142
Am a QF gold status and recently used BA lunge at JFK airport returning back home on Cathay. Very good staff who allowed both my wife and daughter with me. The lady at the front desk was great.
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Qantas Platinum refused entry to British Airways lounge at Vancouver
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