Does Qantas and Virgin have a secret passenger scoring system

8 replies

Metoo

Qantas - Qantas Frequent Flyer

Member since 25 Nov 2016

Total posts 91

A recent article in the Points Guy wrote about American Airlines "Helix Score" system that rates passengers and if they will bend the rules for them.

Does anyone know if Qantas and/or Virgin also have such a rating system? 


https://thepointsguy.com/2018/01/american-airlines-secret-pax-score/

Chris Chamberlin

Member since 24 Apr 2012

Total posts 1,093

Google "Qantas PCV"... ;)

Metoo

Qantas - Qantas Frequent Flyer

Member since 25 Nov 2016

Total posts 91

So yes Qantas does have a passenger "customer value" rating system, PCV, managing customer disrupted journey's. I wonder if the system has been enhanced to incorporate other situations since the 2015 article.

And how would a FF find out their "value"? Thanks Chris.

ozzieflyer

Member since 29 Sep 2015

Total posts 3

Google.. Qantas staff travel. They seem to be treated way beyond any platinum on the plane

airADL

Qantas - Qantas Frequent Flyer

Member since 25 Mar 2014

Total posts 194

Google.. Qantas staff travel. They seem to be treated way beyond any platinum on the plane

Agree with that

GBRGB

Qantas - Qantas Frequent Flyer

Member since 21 Jan 2014

Total posts 238

Would be interesting to see if QF apply a whole of business rating to a customer, it is possible a P1 corporate would have a lower rating than a Silver with Qantas Club who also purchases wine from QF and has QF health insurance for example.

tommygun

Delta Air Lines - SkyMiles

Member since 16 Oct 2017

Total posts 135

All passengers are not created equal...

rufusfly

Member since 13 May 2016

Total posts 54

All passengers are not created equal...

Some passengers treat the Qantas staff as they would like to be treated themselves .I have never had a problem from Qantas Staff

iM

Qantas - Qantas Frequent Flyer

Member since 27 Jul 2016

Total posts 31

Google.. Qantas staff travel. They seem to be treated way beyond any platinum on the plane

I'm QF Platinum though my business and a QF staff traveller via my wife's job. Can definitely tell you which is better, and it's not staff travel! The latter gives you no guarantee of even getting on a flight (it's space available); no guarantee of where you'll be seated despite any upgrade entitlement, no lounge access even if your a Qantas Club member or Gold/Platinum FF, and so it goes. It's also nowhere as cheap as it used to be, and once on board you're not guaranteed a meal. Then there's the chance you bags will go on a different flight if you're held at check-in until the last minute, due to heavy loads, before the having to do the 'run of shame' to make the flight. Give me first class lounge access, priority seat allocation and boarding, and all the other benefits of being 'commercial' any day...

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