Member since 25 May 2018
Total posts 1
I feel a serious discussion/changes needs to be made about consumer rights when it comes to refunds/travel credits/cancellations for compassionate reasons when booking a flight through an online 3rd party aggregator company.
Member since 15 Dec 2017
Total posts 4
when the airlines refund you, it's probably minus the commission they paid the travel agent. the airlines could potentially resell your seats but the agent won't get anything.
Jetstar Airways - Qantas Frequent Flyer
Member since 04 May 2018
Total posts 16
People who choose not to purchase insurance and then seek to blame others when things go pear shaped gets no sympathy from me.
Qantas - Qantas Frequent Flyer
Member since 02 Jul 2011
Total posts 835
The agent did work making your initial booking (and gets paid by commission). The agent has to do more work to cancel the booking.
Member since 11 Dec 2017
Total posts 125
While I don’t think any of us would have a leg to stand on in your position, I do believe this is a good opportunity to spread the not so good news and encourage your friends and family to stay away from 3P providers - particularly for domestic flights. The only way to get these guys to change the way they do business is to starve them of all business!
Member since 17 May 2017
Total posts 6
Can't see the problem - money saved on not buying Travel Insurance, so the $170 is the payment in lieu
Member since 21 May 2014
Total posts 176
OP, I am not going to comment about the situation you have faced requiring the cancellation of your flight, however the fact you have booked through a 3rd party and you haven't taken TI out, you aren't going to win a lot of sympathy here.
You will find that physical TA's may be the same in charging admin fees etc, hence why it may be worth booking direct with the airline if the trip is simple enough.
Hi Guest, join in the discussion on
Flight cancellation on compassionate grounds when using a 3rd party online travel provider/aggregator
Already have an ET account? Log in below.
Signing up with Executive Traveller only takes a second and lets you
interact with our community. It's completely free and we'll never pass your information on to
Didn’t receive an activation email? Resend one to yourself here.
If you’ve forgotten your password, simply enter your email address
below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.
If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.
Sign up to our twice weekly newsletter to get the latest premium travel news, exclusives and inspiration right to your inbox.