I think it's a commercial decision as to if and when the 3 jets are upgraded
Agree it's frustrating, but all airlines advertise their best product (you don't see Emirates showing their 2-3-2 Business class, or the Euro airlines advertising Euro Business)
On the 332s I believe EBG/EBL weren't upgraded initially as QF didn't have a lease extension agreed, and the 747 was due to be retired with the other one but was kept on to add capacity.
Qantas really needs to upgrade their old metal to full flatbeds in Business in A380's, 747s and A330's. This should be a 1-2-1 configuration. I can understand how passengers paying full freight in Business would get upset getting the old shell cones that don't lie fully flat especially with a long haul flight. I made a similar complaint on SYD/BKK route. Good money for antiquated seating. As previous readers have written, many other of the competition airlines have refurbished their planes already in Business.
Qantas really needs to upgrade their old metal to full flatbeds in Business in A380's, 747s and A330's. This should be a 1-2-1 configuration. I can understand how passengers paying full freight in Business would get upset getting the old shell cones that don't lie fully flat especially with a long haul flight. I made a similar complaint on SYD/BKK route. Good money for antiquated seating. As previous readers have written, many other of the competition airlines have refurbished their planes already in Business.
As mentioned by moa999 and withstanding the droop of Skybed MkII, it is only 3 out of the A380, 747 and A330 fleet with angled lie-flat beds.
I've just looked on a booking I have on QF37 (Mel-Sin) in mid April and the plane has changed from the new business suite 1-2-1 to an older 2-2-2... I know that they can change their planes for 'operational' reasons... has anyone rung up and complained when airlines do this given you pay a fare based on a certain product and this change clearly isn't anywhere near as good? Wondering whether I could ask for a move to QF9 without a change fee or another day when they have the newer configuration?
absolutely, you should go for it. I was due to return from Auckland in the 1-2-1 A330 but flight got cancelled and I was put on a 737 service instead by default. I rang up a little angry and they put me on their only return flight for that day on an A330, which happens to be the 2-2-2 config. Still cheesed but they let me take my pick and didnt charge me anything.
It looks like I'm on an A330-200 with the 2-2-2 configuration for an upcoming flight, too. I note, though, that the Qantas website now says: 'Fly in contemporary comfort in our Business Suite on all A330 and B787-9 aircraft.' So does his mean the retrofit of all the A330s has been completed, and I can now expect a Business Suite, even though it will be in a 2-2-2 configuration? I wouldn't have thought the aircraft would be wide enough to accommodate that many seats?
moa999
moa999
Qantas - Qantas Frequent Flyer
Member since 02 Jul 2011
Total posts 835
Agree it's frustrating, but all airlines advertise their best product (you don't see Emirates showing their 2-3-2 Business class, or the Euro airlines advertising Euro Business)
Metoo
Metoo
Qantas - Qantas Frequent Flyer
Member since 25 Nov 2016
Total posts 93
Qantas really needs to upgrade their old metal to full flatbeds in Business in A380's, 747s and A330's. This should be a 1-2-1 configuration. I can understand how passengers paying full freight in Business would get upset getting the old shell cones that don't lie fully flat especially with a long haul flight. I made a similar complaint on SYD/BKK route. Good money for antiquated seating. As previous readers have written, many other of the competition airlines have refurbished their planes already in Business.
moa999
moa999
Qantas - Qantas Frequent Flyer
Member since 02 Jul 2011
Total posts 835
26/28 330s are full flatbeds, with the remaining too to follow soon.
mannej
mannej
QF
Member since 21 May 2014
Total posts 176
As mentioned by moa999 and withstanding the droop of Skybed MkII, it is only 3 out of the A380, 747 and A330 fleet with angled lie-flat beds.
heathcor
heathcor
Qantas - Qantas Frequent Flyer
Member since 14 Oct 2012
Total posts 34
I've just looked on a booking I have on QF37 (Mel-Sin) in mid April and the plane has changed from the new business suite 1-2-1 to an older 2-2-2... I know that they can change their planes for 'operational' reasons... has anyone rung up and complained when airlines do this given you pay a fare based on a certain product and this change clearly isn't anywhere near as good? Wondering whether I could ask for a move to QF9 without a change fee or another day when they have the newer configuration?
PLEASEupgrademe
PLEASEupgrademe
Qantas - Qantas Frequent Flyer
Member since 16 Nov 2017
Total posts 95
absolutely, you should go for it. I was due to return from Auckland in the 1-2-1 A330 but flight got cancelled and I was put on a 737 service instead by default. I rang up a little angry and they put me on their only return flight for that day on an A330, which happens to be the 2-2-2 config. Still cheesed but they let me take my pick and didnt charge me anything.
alanw
alanw
Qantas - Qantas Frequent Flyer
Member since 19 Feb 2019
Total posts 3
It looks like I'm on an A330-200 with the 2-2-2 configuration for an upcoming flight, too. I note, though, that the Qantas website now says: 'Fly in contemporary comfort in our Business Suite on all A330 and B787-9 aircraft.' So does his mean the retrofit of all the A330s has been completed, and I can now expect a Business Suite, even though it will be in a 2-2-2 configuration? I wouldn't have thought the aircraft would be wide enough to accommodate that many seats?