Member since 27 Jan 2016
Total posts 9
Read an article on Qantas downgrading booked and confirmed tickets whereby passengers booked in business and first class were downgraded to economy. The article presented examples of both types of tickets i.e booked using points and fully paid.
Qantas - Qantas Frequent Flyer
Member since 28 Oct 2011
Total posts 236
Happened to me a couple of years ago. Business award ticket. They tried to downgrade me to Y because the aircraft was overbooked. I was one of the first to check-in, so it was unknown if there would be any no-shows. They did tell me that I was the only passenger in J who was on an Award ticket, that was why I had been "selected" for the downgrade. (It was SYD-HNL, where award tickets in J can be very rare.) The staff said the "selection" was solely on the basis of my ticket being an award ticket, therefore I was the only non-revenue pax in J. It appeared that I was also the only solo traveller in J that day (again, for HNL on the weekend, this is not unusual) so if they were overbooked by one passenger, I was the obvious one to hit - the simplest solution to their problem. They made no effort to seek volunteers from amongst the other J pax, which, in my view, should have been the first thing done. Anyway, I refused to accept it, stood my ground and was put back on. Mind you, to do that, they had to offload 2 other J pax travelling together; so in the end, the aircraft went out with one empty J seat.
Olympic Air - Travelair
Member since 16 Oct 2017
Total posts 8
Have had this happen to me recently on a trip to Broome. Booked and confirmed to fly in Business from SYD-PER-BME.
Member since 19 Apr 2012
Total posts 565
I have got messages to call when a non business class 717 is used and we sort it out, usually with a points credit it it was an award seat. I presume with a voucher if there is a drop in price.
Did you get downgrade before or after getting boarding pass issued? The article mentioned that some people were told about it at the gate. How can you argue at that time? Especially on 2nd leg.
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Downgrades of Qantas tickets at last minute
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