Qantas international transfer at Syd airport

10 replies

Snail

Member since 16 Jan 2018

Total posts 16

So I have used the transfer service by Qantas from gate15 of Sydney domestic terminal to international terminal even without a int boarding pass. (I just wanted to get to int terminal to meet my clients travelling from overseas)
Anyway, they refused me to board the bus today saying that I will have to have a boarding pass, but according to their website, as long as I have arrived from a Qantas flight, I'm entitled to? (I was travelling from Brisbane)
The gentleman at the gate 15 service desk was extremely rude and refused to look at the webpage I have loaded up on my phone.
Had to visit the lounge to get a lady to help me, who was rather nice and walked me to gate 15 to talk to the gentleman, but was still refused boarding and showed me some paper they have kept behind the counter saying the Qantas website is outdated?

Thought they could at least honour it as it's on their website, but no!

I know there's free terminal xfer bus, but that's not the point.
I'm also Qantas platinum one.





Snail

Member since 16 Jan 2018

Total posts 16

That paper behind the counter that stated who could get on the bus had a date of November 2017 on it too.

I guess I'm ranting here as I 'wasnt happy', any of you guys had a problem getting to the other terminal?

patrickk

Qantas

Member since 19 Apr 2012

Total posts 399

Indeed very poor form. Of course there is t$5 train but that is not the point. Maybe the relavent person may receive some ‘counselling’.

JA

Qantas - Qantas Frequent Flyer

Member since 07 Jul 2013

Total posts 59

Had a similar experience to [email protected] I’m QF platinum and needed to meet people at the sydney domestic terminal without an onward boarding pass. I also looked on qantas’ website and had the page as above printed out to show them (expecting a frosty response). I checked it with the CSM on the flight, he confirmed it was true and even went to the trouble of contacting someone at Qantas in Sydney to confirm this (not sure who) and they confirmed it would be okay too. When I landed in Sydney, I made a beeline towards the domestic transfer facility, where after some discussion I was denied use of the bus despite having the printout of the webpage & the CSM calling Qantas HQ in Sydney! It does seem that qantas should clarify this, it would be very handy to be able to use this service even if we don’t have an onward connection. It’s Not travellers’ fault that it’s not free to change terminals in Sydney, whereas in most major international airports around the world (thinking SFO, LHR, SIN, HND for eg which have similar situations), and in Melbourne and Brisbane, it is free.

Jewelz62

Virgin Australia - Velocity Rewards

Member since 27 Jul 2019

Total posts 1

Had a similar experience to [email protected] I’m QF platinum and needed to meet people at the sydney domestic terminal without an onward boarding pass. I also looked on qantas’ website and had the page as above printed out to show them (expecting a frosty response). I checked it with the CSM on the flight, he confirmed it was true and even went to the trouble of contacting someone at Qantas in Sydney to confirm this (not sure who) and they confirmed it would be okay too. When I landed in Sydney, I made a beeline towards the domestic transfer facility, where after some discussion I was denied use of the bus despite having the printout of the webpage & the CSM calling Qantas HQ in Sydney! It does seem that qantas should clarify this, it would be very handy to be able to use this service even if we don’t have an onward connection. It’s Not travellers’ fault that it’s not free to change terminals in Sydney, whereas in most major international airports around the world (thinking SFO, LHR, SIN, HND for eg which have similar situations), and in Melbourne and Brisbane, it is free.
The T-Bus shuttle service between SYD domestic and intl terminals is free

markpk

Qantas - Qantas Frequent Flyer

Member since 29 Nov 2013

Total posts 420

Had a similar experience to [email protected] I’m QF platinum and needed to meet people at the sydney domestic terminal without an onward boarding pass. I also looked on qantas’ website and had the page as above printed out to show them (expecting a frosty response). I checked it with the CSM on the flight, he confirmed it was true and even went to the trouble of contacting someone at Qantas in Sydney to confirm this (not sure who) and they confirmed it would be okay too. When I landed in Sydney, I made a beeline towards the domestic transfer facility, where after some discussion I was denied use of the bus despite having the printout of the webpage & the CSM calling Qantas HQ in Sydney! It does seem that qantas should clarify this, it would be very handy to be able to use this service even if we don’t have an onward connection. It’s Not travellers’ fault that it’s not free to change terminals in Sydney, whereas in most major international airports around the world (thinking SFO, LHR, SIN, HND for eg which have similar situations), and in Melbourne and Brisbane, it is free.
The T-Bus shuttle service between SYD domestic and intl terminals is free


Yep, or seriously, just take the train. If you're a Qantas Platinum or P1 I'm sure $5 won't break the bank...

Snail

Member since 16 Jan 2018

Total posts 16

If they had that clearly specified on the website, I wouldn't have a problem to use the bus, paid or free, to get to the other terminal. It's just that they saying one thing here, n doing the other there that I'm having issue with.
Doesn't matter platinum, gold, silver or even no status, on their website it's that anyone travelled from a Qantas flight would be able to use it, hence my problem
Not to mention that I have used it before without an onward boarding pass. So it's rather inconsistent within Qantas themselves.

patrickk

Qantas

Member since 19 Apr 2012

Total posts 399

These buses get quite crowded so they may give onward bookings priority. The train is very quick once you get to it.

Red Cee

Member since 15 Feb 2018

Total posts 151

Believe it is due to the buses being full. Of course they will give priority to people who are travelling on. When the buses aren’t full, in off peak periods, they may allow people who aren’t travelling onwards internationally.

Snail

Member since 16 Jan 2018

Total posts 16

Oh, trust me, I was there for a while. Two buses left half full

tommygun

Delta Air Lines - SkyMiles

Member since 16 Oct 2017

Total posts 121

This is just typical Qantas, the customer is always wrong. Even when they are wrong.

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