Qantas phone and IT now appalling

6 replies

Ming49

Member since 24 Mar 2020

Total posts 1

As a Platinum ex CL flyer I have been appalled at the current wait times, the inability to change flights on the Qantas site..and the inane”was it you who logged in?”

Others comments appreciated

longwayround

Delta Air Lines - SkyMiles

Member since 11 Jun 2018

Total posts 12

3hrs 40mins to get connected to an agent this week. Also... the only way to get a refund rather than credit is to endure the wait. At least the music isnt awful

dm12

Member since 08 Feb 2018

Total posts 137

Record domestic capacity but employ no call centre staff. It’s Ryanair with better ads

nige00160

Member since 07 Jan 2016

Total posts 52

Qantas's call center response times now rival that of Centrelink.

"The spirit of Australia"

KW72

Member since 17 Jun 2020

Total posts 36

You need to realize that the long call centre wait times are based on customer feedback where customers said they prefer a more leisurely, long and musical call centre experience.

Spirit of Australia.

Joe

Member since 03 May 2013

Total posts 118

Qantas 'premium' line wait times are pathetic to say the least. Long gone are the super quick answer times of " Welcome to Qantas Premium". Bit like Qantas 'First'; very little about it is premium.

Sr Batrill

Member since 04 Dec 2017

Total posts 13

Originally Posted by Ming49

As a Platinum ex CL flyer I have been appalled at the current wait times, the inability to change flights on the Qantas site..and the inane”was it you who logged in?”

Others comments appreciated

Qantas must think they are more important than a bank because my bank never sends me stupid emails stating "unusual activity" each time I log in! Give it up Qantas. You have enough security protocols with a password and telephone SMS or other questions arghhhh

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