Member since 24 Mar 2020
Total posts 1
As a Platinum ex CL flyer I have been appalled at the current wait times, the inability to change flights on the Qantas site..and the inane”was it you who logged in?”
Others comments appreciated
Delta Air Lines - SkyMiles
Member since 11 Jun 2018
Total posts 12
3hrs 40mins to get connected to an agent this week. Also... the only way to get a refund rather than credit is to endure the wait. At least the music isnt awful
Member since 08 Feb 2018
Total posts 137
Record domestic capacity but employ no call centre staff. It’s Ryanair with better ads
Member since 07 Jan 2016
Total posts 52
Qantas's call center response times now rival that of Centrelink.
"The spirit of Australia"
Member since 17 Jun 2020
Total posts 36
You need to realize that the long call centre wait times are based on customer feedback where customers said they prefer a more leisurely, long and musical call centre experience.
Spirit of Australia.
Member since 03 May 2013
Total posts 118
Qantas 'premium' line wait times are pathetic to say the least. Long gone are the super quick answer times of " Welcome to Qantas Premium". Bit like Qantas 'First'; very little about it is premium.
Member since 04 Dec 2017
Total posts 13
Originally Posted by Ming49
Hi Guest, join in the discussion on
Qantas phone and IT now appalling
Already have an ET account? Log in below.
Signing up with Executive Traveller only takes a second and lets you
interact with our community. It's completely free and we'll never pass your information on to
Didn’t receive an activation email? Resend one to yourself here.
If you’ve forgotten your password, simply enter your email address
below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.
If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.
Subscribe to our free newsletter and get the latest news, reviews, tips and more sent straight to your inbox