Qantas rolls out new spa treatments at first class lounges

Get set for some preflight pampering, with everything from a vitamin-infused facial to a hot stone back massage.

By David Flynn, November 5 2019

There's a new set of spa treatments available at Qantas' Sydney and Melbourne international first class lounges, which offer first class travellers and top-tier frequent flyers a relaxing way to begin their journey.

However, not all passengers will be pleased with their pre-flight pampering – the refreshed menu sports just four treatments, down from the previous nine.

The change comes as Australian brand LaGaia takes over the contract for operating the spa facilities in Qantas' flagship lounges, as well as supplying skincare products for the amenity kits of Qantas' Airbus A380 first class suites and washrooms, with a range of bespoke products built around an Australian native aroma blend of Lemon Myrtle and Geranium.

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Under previous Qantas First Lounge partner Aurora Day Spa, travellers could choose between two types of massage, two facials, an eye treatment, hand and feet therapies and two 'signature' treatments, one of which extended to a back exfoliation with a 'deep cleansing white clay masque' and 'botanically rich body cream'.

The new LaGaia Spa menu streamlines this into one facial and three types of massage, including a hot stone back massage, each with a suitable travel-themed name.

The Lift-Off hydrating facial prepares your face and neck for the drier air of the cabin using a mix of ‘peptides and vitamin infusions', while The Baggage Drop neck, shoulder and scalp massage applies pressure-point techniques.

The Dream-Alignment is described as a ‘hot and precious stone back massage’ which ‘provides the fundamentals of inflight recovery. Warmed stones melt tension, increase muscular circulation and relieve aches.’

Finally, the reflexology-based Stretch Your Legs foot massage includes a ‘seasonal mineral scrub'. As before, each spa treatment is 20 minutes long.

Qantas' first class lounges now offer four new treatments for your pre-flight pampering.
Qantas' first class lounges now offer four new treatments for your pre-flight pampering.

"During spa treatments we provide a totally unique LaGaia experience, starting with trademark massage protocols, totally customised formulations and finally, signature aromatherapy journeys," LaGaia says.

"Our focussed menu treats the main concerns of frequent flyers with no time to treat themselves, except before flight where normally you might be topping up on your coffee or watching the clock at the gate."

Executive Traveller understands that Qantas developed the new spa menu in collaboration with LaGaia by looking at the most popular treatments and then creating unique targeted treatments containing elements of those which passengers were already favouring.

The spa treatments are complimentary for all lounge guests. Qantas first class passengers are offered an advance booking the day before their flight, after it's "first come first served" for first class travellers on other airlines (including Emirates and Oneworld partners British Airways and Qatar Airways) as well as Qantas Platinum and Oneworld Emerald  frequent flyers.

Coming soon to the Qantas loungescape: the Singapore First lounge.
Coming soon to the Qantas loungescape: the Singapore First lounge.

The end of November will see Qantas open a new first class lounge at Singapore, although this won't include a spa – that's a chi-chi touch reserved for the flagship Sydney and Melbourne lounges.

The focus at the Qantas Singapore First lounge will be very much on dining and relaxing in transit, with the peak periods during the stopovers of the QF1 and QF2 Kangaroo Route Airbus A380s.

Read more: The Qantas Singapore first class lounge guide


David Flynn is the Editor-in-Chief of Executive Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.

Qantas - Qantas Frequent Flyer

25 Sep 2013

Total posts 1138

Wow, had no idea Qantas was dumping Aspar.

25 Feb 2015

Total posts 25

Well I'm not sure that's the case, according to the article. @David is LaGaia taking the contract only for first lounges & F amenity kits or for all of qantas including business lounges and J amenities?


03 May 2013

Total posts 407

How about a good anti-stain deodorant, good mouthwash, better quality socks, a tiny sample of aftershave /perfume, shave kit, toothbrush kit, small comb/brush, moisturiser, lip balm and a pen!. All useful and all thats needed. Cants say Im a fan on the cheap pencil case its all in but at least it looks more first class. Now for the first class crap food 'salads' and overly casual service.


03 May 2013

Total posts 407

PS: I'd also like to add hand sanitiser to the list of useful items.

Qantas - Qantas Frequent Flyer

25 Nov 2016

Total posts 72

The previous back massages were very good considering its only 20 minutes. I'll have to wait and see if the new therapies are better. Same goes for the in flight extras. I'm not a fan of too fragrant skincare products though they are mainly used for stop overs. Interesting the switch by Qantas to a new provider. I hope the Sofitel staff stay in the lounge.

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