Virgin Australia suspends points transfer to Singapore Airlines

Virgin puts a stopper on frequent flyers converting Velocity points to Singapore Airlines' KrisFlyer Miles.

By David Flynn, April 4 2020
Virgin Australia suspends points transfer to Singapore Airlines

Virgin Australia has slammed on the brakes for Velocity Frequent Flyer members trying to transfer their points into the KrisFlyer schemeof partner Singapore Airlines.

Until earlier today, the partnership between Virgin and the Singaporean flag-carrier allowed the frequent flyer points of one airline to be converted into those of another, under an innovative arrangement launched in 2014.

However, the Points Transfer page on the Velocity website now carries a notice at "Velocity Frequent Flyer and Singapore KrisFlyer are temporarily suspending conversion of Points and Miles between the two programs. We're looking forward to providing you with this program feature once flight schedules return to normal."

The transfer facility opened the door for Virgin customers to obtain points-based award bookings and flight upgrades not only with Singapore Airlines but right across the Star Alliance with premium partners such as ANA, Lufthansa, Swiss and Thai Airways.

However, recent speculation on the fate of Virgin should the coronavirus crisis extend beyond six months may have sparked a rush to convert the airline's Velocity points to the perceived safer haven of Singapore Airlines.

Gift card transfers also limited

Less than 24 hours ago, Virgin clamped down on using Velocity points to purchase a gift card valid at major retail outlets, imposing a limit of one gift card per day.

The gift cards sell for between 3,000 and 35,000 Velocity points, with a redemption value of between $10 and $200 across some two dozen partners including Apple, David Jones, Dymocks, Endota Spa, JB Hi-Fi, The Iconic, Rebel Sports, Ticketmaster and Westfield shopping centres.

While gift cards don't represent the best value for Velocity points, they retain their value for upwards of a year and can be used to purchase goods on sale, which can increase the effective overall value of the Velocity points used to buy the card.

A six-month deadline?

Earlier this week, Virgin Australia confirmed it has approached the Federal Government for a $1.4 billion bailout in order to survive a prolonged coronavirus grounding.

The airline is said to have sufficient cash at hand to weather up to six months in the current COVID-19 lockdown scenario, which has gutted the travel market, with Virgin Australia CEO Paul Scurrah saying the airline was asking for "temporary support, not a handout."

"We want to work with government on how best to design this but it will be a repayable loan," he told ABC Radio. It's reported that if the airline was unable to repay the loan in full within two to three years, the government would take an equity stake in the company.

However, Deputy Prime Minister and Transport Minister Michael McCormack maintains Virgin Australia will not receive any special treatment.

"Whatever we do for Virgin we are going to have to do for other companies as well. We can’t just pick and select individuals and winners out of this," McCormack said, adding that Virgin should consider raising capital from its existing shareholders, which includes Singapore Airlines and Etihad Airways.

David

David Flynn is the Editor-in-Chief of Executive Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.

Qantas - Qantas Frequent Flyer

04 Nov 2017

Total posts 219

The 'beginning of the end' with 'Voluntary Administration' seems inevitable with this news.

Let's not forget that HNA and Etihad were bleeding money before the pandemic and SIA had just got a government funded bailout from their parent company to ensure they survive the pandemic. So there's no 'White Knight' or another one of the numerous 'SQ to the rescue' possibilities since all of VA's 'shareholders' are bleeding money right now.

30 Aug 2018

Total posts 6

I am glad I managed to transfer all my points out before the "temporary suspension".

As a loyal VA flyer, it is sad to see the airline potentially going bust tho...

Virgin Australia - Velocity Rewards

17 Aug 2017

Total posts 22

I haven't transferred mine. I think VA will survive (just) instead of another Ansett I think another airline will take over VA

Qantas - Qantas Frequent Flyer

09 Feb 2015

Total posts 301

I think SIA will acquire majority ownership of Virgin. SIA now have $22B Aud additional cash at there disposal and they have said this is to survive and grow on the other side of this pandemic as they along with QF and others will be in a good position to do so and take advantage of the weak.

Qantas - Qantas Frequent Flyer

04 Nov 2017

Total posts 219

SIA had plenty of opportunities to 'take over' VA in the past and chose not to do so. There has also been 50000+ "SQ to VA's rescue" themed articles in the past 5 years and they've all turned out to be 'fake news'

SIA have also stated in other articles that they will using their 20B "bailout funds" to survive themselves. SIA are losing millions per day as the pandemic is on-going. Because of the pandemic, any airline (let alone SIA) will NOT be buying anyone or anything as the pandemic is ongoing.

How much of that $20B remains when the pandemic subsides is another question entirely.

There's a high chance that VA may not even survive the pandemic for 'SQ to take over'.

Qantas - Qantas Frequent Flyer

24 Jan 2018

Total posts 278

You could be right Mightyreds, SIA with its $22 Billion 'war chest' (and backing of Singapore national pension fund) and Delta (half owner of Virgin Atlantic) having a market capitalisation of US$15 Billion, either could do it alone or very effectively together. Given SIA has always had a seat on the Board of VAH, they've been perfectly placed to chose their own timing to acquire VAH. Why would they move before now and 'reward' HNA, Etihad, Branson, etc. - that would have been dumb.

Delta's market cap is 5 x that of American Airlines (Qantas' 'trusted partner' airline in the USA) and 3 x that of United. Far cheaper, right now, to take out VAH (with its existing supply chain, premises, loyal workforce and loyalty program) than try and cobble together a successor using parts of VAH.

Time will tell.

Qantas

02 May 2016

Total posts 55

@boeing-tragic.....anything is possible with SQ given their govt and Temasek backing but you would have to say they've had many opportunities and haven't done so and re Delta....yes up until 3 weeks ago - don't forget their deal with LATAM only closed last week, $1.2B paid out right in the middle of this crisis......so I doubt DL will be buying anything, they could yet be writing off investments in Virgin Atlantic if they go under plus they put their whole Asia strategy in the hands of a JV with Korean Air which is now also looking very shaky, thats even before looking at what they are tangled up with in KLM/AF

abr
abr

Etihad - Etihad Guest

03 May 2019

Total posts 10

No airline is in the financial position to take over anything or anyone in this current environment.

If VA was to file Voluntary Administration, chances are that an investment firm (rather than another airline) may buy a 'mk 2' domestic operation formed from VA's assets at a liquidation sale.

IMO, isn't also time for analysts and armchair people (a.k.a all of us here on the internet) to give the "SQ will rescue VA !!" theme a rest by now?
The "SQ is VA's messiah" has been a repetitive theme over the years which has fizzled out to nothing or what the US president terms as 'fake news'.

1A
1A

17 Sep 2019

Total posts 6

The politicians and journalists who think another airline will move in within months if Virgin is left to fail are delusional, and need to stop listening to AJ and his PR team.

It will take at least 2 years to acquire the required CASA permits and approvals if they start immediately. QF know this, and they will well and truly have cemented their monopoly by then. Their predatory behaviour led by Joyce will discourage any potential rival - any/all who are hurting and bleeding cash at the moment.

Scomo and McCormack have blinkers on, and are obviously sympathetic to the pathetic Joyce. They should be smarter than that, and realise the enormous damage that would be done to the economy if they let virgin go under. Governments world wide are funding/bailing out airlines to keep aviation alive, because they are smart enough to know the value of a healthy aviation sector. QF is half foreign owned, which is conveniently ignored.

While virgin was badly managed for 10 years before Scurrah took the reigns, he is on track to turning things around before covid-19 arrived - which is not his fault. Governments closed borders, not the airlines.

All the narrow minded commentary about just letting virgin fail is short sighted and plain dumb.

14 Oct 2016

Total posts 8

So I guess by that logic, we should bail out Virgin's bad management team and give them all golden parachutes?

Get real. If a bail out occurs, government should take over the company. Why would we spend tax payer money to save Singaporean and, British and middle east investors?

Qantas - Qantas Frequent Flyer

07 Aug 2013

Total posts 154

Because those companies invested also in an Australian business that keeps over 30,000 Australian with jobs, consumer competition and a level playing field in aviation.

14 Oct 2016

Total posts 8

Thats the risk of doing business.... You have wins and you have losses

Qantas - Qantas Frequent Flyer

17 Aug 2016

Total posts 23

So why did they bail out Holden a few years ago when they were American owned and now Holden will no longer exist that was a 2 billion dollar package

14 Oct 2016

Total posts 8

Manufacturing...

Qantas - Qantas Frequent Flyer

24 Jan 2018

Total posts 278

VAH employs a lot more people (well over 10,000) than any of GMH, Ford or Toyota employed in manufacturing.

Virgin Australia - Velocity Rewards

27 Sep 2017

Total posts 37

And that's exactly why there is an argument not to save Virgin Australia (using government funds). For that precise reason.

Also Qantas is 35% foreign owned. Not half as many have speculated. They are governed by Qantas Sales Act to ensure that Australia always has control over its fate. Whether we like it or not or whichever way we spin it, even though it is a private company, Australian Government will always have a lot to say about its fate.

Virgin Australia is backed by three major governments. They have sufficient funds to provide to Virgin Australia to make sure that it not only provides public benefit, but mainly provides a feed to their network.

So let's not get caught out in emotion. It's a great airline (VA) with many great people that make it tick, but at the end of the day it's a tool that provides a major benefit to foreign airlines and not necessarily its own...

Qantas - Qantas Frequent Flyer

04 Nov 2017

Total posts 219

@alan-aa1981

Although the major VA shareholders' owners are owned by various governments. Let's not forget their bailouts due to COVID-19 are governed by the terms given to them by their governments.

For example, Singapore are required to use their bailout money to cover day to day losses until the pandemic subsides and/or there's a "cure/vaccine" for COVID-19. Politicians and Residents will not be happy if their taxpayer funds are used on bailing an airline overseas they only own 20% of.

HNA are already between "Voluntary Administration" and "Liquidation" with the recent Chinese Government takeover with the intention to sell off HNA's assets to their competitors to pay off their debts.

There may be some higher ups in certain shareholders that wouldn't mind doing a "take over" themselves, but they are governed by those that own those shareholders.

And this is exactly why the government should not bail out Virgin - if the foreign owners governments are not going to provide support then why would we locally, it is insane to think we would. All of the talk of job losses in Virgin - they are chronically overstaffed so job losses are inevitable anyway whether a new player comes in or not.

Singapore Airlines - KrisFlyer

02 Dec 2016

Total posts 30

Incredibly short sighted and moronic comment . Agree 100% with 1A and Dan22.

14 Oct 2016

Total posts 8

How about having some intelligent comments for a change? What benefit would there be for a bail out?

Just to be clear, the government buying Virgin at the fair market value is much better than a bail out.

3D
3D

04 Apr 2020

Total posts 5

1A. You place a lot of faith in the current senior management. Has he ever successfully turned any other companies around?

Qantas - Qantas Frequent Flyer

17 Aug 2016

Total posts 23

Yes the major one being Queensland rail

Qantas

02 May 2016

Total posts 55

Amazes me how people criticise AJ and his team, let's not forget Borghetti set out after Qantas aggressively, spent millions upgrading aircraft, started flying internationally, brought in all these global partners/investors and now today we all know very clearly who won that war, clearly the QF board knew something when they picked AJ over JB in the first place. In hindsight, yes VA probably very poorly managed and puts Scurrah in a very awkward and tough position now being the new guy and given current events.......but that's the rough and tumble of business, he has to figure it out, just as AJ had to do when the unions were screwing his airline over. This is where these CEO's have to earn their million $ salaries, not through just running to govt for a bailout.

abr
abr

Etihad - Etihad Guest

03 May 2019

Total posts 10

@crwilkins, Virgin Blue was flying internationally well before Borghetti took over the reigns.

It was a stable venture with only NZ/Bali/Phuket/Fiji 737 and USA/South Africa 77W flying at the time. Delta was one of DJ's first international partners from memory.

It was when JB and the likes of EY, SQ, etc took over is when it all started going downhill for Virgin.
Although ETOPs ended South Africa, the diabolical shareholder makeup led to VA using their long haul a/c to go to their owner's hubs (AUH, HKG, etc) to get around country bilaterals which largely ended in losses.

Virgin are a poorly managed basket case. The employees that service you and fly the planes are first class, the way the airline runs is basically spending a small fortune to compete on customer service when they should be competing on price. The enhanced customer focus simply means they will never make a profit. They need to be Tiger with the Virgin brand if they wish to survive. It is absurd to prop them up with Govt funds if their current owners are not willing to do so - let them fold, a new player will take their place within a couple of years and thats the nature of the industry.

Rxm
Rxm

Jetstar Airways - Qantas Frequent Flyer

14 Jan 2017

Total posts 44

Virgin is just another private company. The tax payer owes it nothing more that the assistance given to the sector. Many airlines in Australia have failed in the past and the sky hasn't fallen in.

08 Apr 2020

Total posts 2

Couldn't agree more!

Credit where it's due - Joyce has retrofitted a challenging business with a highly unionised workforce, into an agile unit that can get things done, and importantly knows it's market and how to make a profit.

VA, albeit as an under dog has tried hard to find it's place For years but hasn't - and in its current form is still confused. Add the complexity of 3 airlines which are either owned or controlled by foreign governments as major investors and it becomes even less appealing to pour public funds into the business.

Completion is important in the Australian market but would a government investment right now just be a reshuffle of the deck chairs on the titanic?

I hope VA survive, but if it was my cash I would have a serious think about the longevity of any investment.

It's difficult to know what to think. I didn't transfer my points to SQ, and I like to hope that's fine, but who really knows either way.

I've also got a stack with QF, AA, AS and BA, they might collapse too. Same with Hilton and IHG, where my other significant balances are (though I'm less concerned about hotels).

Tbh if they're all I lose, I'll be gutted, but still have food and a roof over my head, so...(don't get me wrong, I'll still be crying about it)

03 Apr 2020

Total posts 1

This isn't a bad sign at all. It's just good business by VA. Everytime a point gets transferred to SQ KF Velocity have to pay SQ for that point further draining Velocity's cash. So stopping the “run on the bank” is no bad thing. It is common practice for “banks” to do this in times like this when depositors panic. VA will prevail and then all those panickers who have already transferred will be urgently trying to spend their KF miles with only limited availability compared to VA.S partner network. This is not the same as Ansett. Calm down everyone.

It's worse than Ansett. They are basically insolvent if they are not flying within 6 months and even then they still need a funding injection. The poor management of the airline to sustain an artificial image has destroyed them and nothing apart from a true buyout and stripping of the excess will save them.

06 Feb 2014

Total posts 120

It's a sign of the trouble they are in...hard to see them surviving...the fact they ran to government meant they were not going to get any equity...now this... hope they survive, but they need to press a serious reset button

Qantas - Qantas Frequent Flyer

07 Aug 2013

Total posts 154

Didnt Qantas run to government like 8 years back and then strategically shut the airline down until govt stepped in. It's strategy by VA, wouldn't you rather get free money from the government then have to find your own cash. And if the government buys in (might as well seeing if they did give even few hundred million they would become a major shareholder with returns) they well and truly secured a solid future for the airline and it's staff.

Qantas - Qantas Frequent Flyer

08 Dec 2014

Total posts 42

Dan22 - There is a major difference between these two situations. Qantas never actually asked the government for money, just to provide a debt guarantee, which the government refused. Virgin are asking the government to give them $1.4 billion of taxpayers money. I don't see why the taxpayer should be expected to bail out a basket case of a business that was already on the brink of collapse before any of the recent events even started.

Qantas - Qantas Frequent Flyer

07 Aug 2013

Total posts 154

Yes but now the government is giving out money...so Virgin is trying to take advantage of it and if it comes through its a win...and you probably would have had the same comment 8 years ago with Qantas and the basket case that was the company back then.

Qantas - Qantas Frequent Flyer

24 Jan 2018

Total posts 278

Good analysis. If you add to that the prospect of a Government edict that all politiians and C/servants fly Virgin whilst under Government control, that would pump Virgin's cash-flow to recovery (talk about financial-viagra!). The only whingers (apart from the above with their Chairman's lounge passes) would be AJ. But he should have thought of that before ..... (I'd better not say).

No Qantas didn't and there is noway on earth that this Government are going to bail VA out, it is not going to happen. VA will never be the same regardless of what happens and if they do wish to be the #2 carrier in Australia they are going to have to look a lot more like Tiger and JetStar then the confusing mess they are at the moment.

10 Apr 2016

Total posts 43

Not a surprise.

Qantas - Qantas Frequent Flyer

21 Jan 2017

Total posts 52

I transferred 2/3 of my points to SQ. Still leaving some points in VA and hopefully they can get through this!

17 Mar 2020

Total posts 4

So many arm chair experts here. None of you know exactly what's happening and nor do I. You should keep your rumours to yourselves. I hope they don't go under - I actually don't think they will. And if they do then you'll all bitch and whinge about the price Qantas (as a monopoly) will charge for tickets.

Qantas - Qantas Frequent Flyer

09 Feb 2015

Total posts 301

100% agree. I am extremely loyal to QF, but absolutely dread prices in Australia with a QF monopoly. Let's hope VA survive as so many livelihoods depend on it.

Qantas - Qantas Frequent Flyer

24 Jan 2018

Total posts 278

Every 'loyal' Qantas flyer who has to pay their own airfares for should be worried (more like "afraid, very afraid") of life without Virgin Airlines.

Here's why: Only politicians and public servants need not worry. As for ANYONE with QFF points, get ready for a Qantas-controlled 'devaluation' of their purchasing power if Virgin isn't there (and your status credit standing won't be able to control that).

Said he singing: " We're all in this together .. ".

Of course, none of this impacts on AJ's travel plans, or those QF staff fortunate to enjoy STEEPLY discounted airfares.

Nonsense. Ansett disappeared and the so called pricing you talk about didn't eventuate. Of course a second carrier helps keep the other carrier honest but the truth is Virgin are more expensive than Qantas today for many routes. If virgin do survive the only way they are going to stay viable is to increase fares anyway if they wish to maintain the same level of service.

Qantas - Qantas Frequent Flyer

24 Jan 2018

Total posts 278

Now MitchSydney, surely you jest? No wait, you too are working from home and ... yes ... it's just gone Beer-O'Clock.

If there were (ever) any fully flexible fares where QFA was cheaper than VOZ, I'd be truly grateful to learn from you which sectors they were. Certainly not between MEL, SYD, BNE and PER, and not ADL-MEL nor CNS-MEL, and not to LAX from BNE, SYD or MEL, and not the few (2-3) regional destinations I've flown to over last 5 years. So I'd guess that leaves well less than 10% of competing sectors, but are they enough to claim 'many routes'? School me old boy, school me.

But I do, truly, admire and respect your brand loyalty to QFA. As for my brand loyalty, sorry mate, I'm a fiscally promiscuous flyer as the fares come out of my own pocket.

I propose a toast ... to an end to this eco-madness and disruption of commerce. None of us are here for a long time, just enough time to hopefully have fun making "money money money, and watch our dear kids grow!".

Actually I'm Gold on both QF and VA - note your conditional "fully flexible fares" ..... if you are paying that premium every time you fly then good luck to you and feel free to throw your money away. So to school you as you request on the eastern seaboard on any day of the week at least 50% of the time QF will be cheaper than VA as are Jetstar. Virgin have been subsidising fares for years to compete and look where that has got them - $1b in losses in the last 2 years alone. I kept taking advantage of the great service and great attitude on Virgin knowing that at some point the musical chairs must stop and they will go bust - that time has arrived probably 24 months ahead of when it could have been expected.

06 Feb 2014

Total posts 120

What ls the rumour - they are restricting SQ redemptions and making it harder to use miles through vouchers etc.

In the current environment where they have also publicly asked government for help (that ain't the first card you play) it's clear they have a funding issues and they are facing an external challenge that is unprecedented during their corporate life.

Everyone wants competition in Australia and no one want to see their demise, maybe except AJ, but if this was a bank with 100k of your savings in it - would you be trying to withdraw and move to another...be realistic

24 Dec 2013

Total posts 88

I'm surprised Velocity hasn't offered a promotion to transfer points over from FlyBuys and credit cards in order to raise cash. With most people currently redeeming their points for poor value redemptions Velocity should come out well ahead.

Lots of healthy discussion and speculation here... but that's all it is, speculation.

The panic buying that led to toilet paper issues is no different here. Everyone (rightly so) gets worried and is selfish (human nature). Attempts to transfer into perceived safer stocks. Further perception of Velocity crippling.

Velocity is a seperate business (and cannot be compared to the Ansett demise) and it's business of points accrual is far beyond and in fact far larger than its flying operations with Virgin Australia.

For the moment, Velocity points are safe. Continued panic movement undermines the company.

If you are looking for more concrete hints, watch out for larger companies that have partnerships with Velocity, importantly like American Express, to get their feeling on the matter. Those in economics, finance, corporate failure with American Express know a lot more than the average person writing opinions on here

Actually those that have significant points under transfer are probably the very people you say everyone should listen to. Yes Velocity is a seperate business unit however at the end of the day they operate within the Virgin structure. With over $1b in losses in the past 2 years and a very meek response from the current CEO to last years loss it is no wonder that loyal members are hedging their bets.

Rxm
Rxm

Jetstar Airways - Qantas Frequent Flyer

14 Jan 2017

Total posts 44

A lot of people remember their Ansett points vanishing. No warning from big companies. Just poof and they were gone. For those not heavily invested in virgin why take a risk.

Thai Airways International - Royal Orchid Plus

15 Jan 2013

Total posts 294

they won't go under.hopefully someone like delta steps in and creates an australian division of their airline or sia renames this silkair australia.

abr
abr

Etihad - Etihad Guest

03 May 2019

Total posts 10

As many other said, both companies (or all airline) companies are trying to stay afloat and doesn't have the money to buy anything or anyone, and Silkair is in the process of being absorbed into SQ mainline. Some of Silkairs 737s have been already pained in SQ's colours.

abr
abr

Etihad - Etihad Guest

03 May 2019

Total posts 10

painted in SQ's colours*

3D
3D

04 Apr 2020

Total posts 5

1A places a lot of confidence in the current senior management of VA. Have they previously turned companies around?

25 Jan 2020

Total posts 1

Hoping that the airline survives as we are not well served by a monopoly. Still, after losing lots of points when Ansett collapsed I decided to use points for gift cards before these restrictions were introduced.

Qantas - Qantas Frequent Flyer

07 Aug 2013

Total posts 154

Not a good value for money transcation...but guess you will be have last laugh if Velocity points to go down the drain.

Thai Airways International - Royal Orchid Plus

15 Jan 2013

Total posts 294

lets not forget when ansett went under.my points total was only small but wish i had after returning home from a trip to the usa(los angeles for 10 days)had given what i earned there to my mother for a round trip to melbourne to attend a family member's graduation(18000 points i had from memory).we only needed one parent present and there was not enough money for me to go to town to buy the other parent a ticket on short notice.so cheap was my old man he drove over friday and returned sometime monday.

10 May 2018

Total posts 16

So much speculation on VA's future...which I'm now going to add to...

I really do hope VA survive this. They are a great airline and I really enjoy flying with them. If travel restrictions domestically lift by the end of June, they have a fighting chance of getting through this. I don't think it's unreasonable for the government to buy into VA at this point in time (rather than bail them out) and become a significant shareholder. It will help to boost the public's confidence in VA, ensure it's survival and provide much needed competition in the aviation sector whilst protecting jobs at the same time. I believe the government has never been particularly happy with VA's foreign ownership status and this is one effective way of dealing with that issue in a cost-effective way, given that VA's share price is so low at the moment.

Qantas - Qantas Frequent Flyer

24 Jan 2018

Total posts 278

... a very astute observation, DoctorJosh.

15 Mar 2018

Total posts 34

Points may not transfer with a sale.

15 Mar 2018

Total posts 34

Another pile of useless paper to add to my Ansett points.

Etihad - Etihad Guest

19 Mar 2018

Total posts 42

No, you guys...

It is Singapore Airlines who's eyeing merger with Emirates, thus KrisFlyer will soon earn on Qantas flights, while the SkyTeam horde move over to Velocity.

XiamenAir has taken delivery of first A330, Air Macau too.

Rxm
Rxm

Jetstar Airways - Qantas Frequent Flyer

14 Jan 2017

Total posts 44

We can all learn from the past and our past mistakes. The lesson here is Ansett.

08 Apr 2020

Total posts 2

Let's just hope and pray that VA doesn't go under otherwise a return trip Adelaide to Melbourne will be $1k plus with Qantas having a monopoly! It has to be in the best interest of all that we have a two major airline system in this country no matter what the cost.

"no matter what the cost" ...... oh please ...... Virgin already are more expensive on the route you talk about for many of the time slots so lets not get carried away here and Virgin are always more expensive than Jetstar so there is no basis to keep talking about their pricing being some sort of advantage.

08 May 2020

Total posts 44

When an Airline upset me I simply never fly with them again. I don't get upset very easily and I am very compromising. But there are 4 well known Airlines which will not see me on their Planes. If there is a merger with one of another they go on the List as well. Locally well qantas is well known to ensure to let you know if you are flying Business Class or if you are a Gold member. The Cattle class waiting at the Carousel for their Luggage for extended time long after the VIP Guests have left has left some real bad taste over the years. VA, the Luggage is every time fluent onto the Carousel and with great speed. Qantas could learn something how to treat Customers. I can't wait to see the Friendly Virgin Staff back in the Air.


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