• Having flown both airlines many times at their pre-covid peaks, Qantas offered a more frequent roster and better in-flight experience based on meals, IFE and lounge access. Immediate decider on who I fly with in the future will be price - other perks like points and lounge access is fine until th...

  • A lot of talk about Qantas refunds, how does Jetstar avoid criticism for dodging refunds? Admittedly they may change their tune after today's news - but as of last couple of weeks, they flatly refuse any request for a refund.

  • "Welcome to Points Club. The first rule of Points Club is: you do not talk about Points Club."

  • Feb 18, 2019, 11:20 AM

    Re 6 months, remember that Qantas had a DSC promo late last year, you can only hope there will be another promo towards the end of 2019.. Also re bookings make sure you register and receive the confirmation email to be sure of eligibility

  • has anyone ever had an issue with FBT on the earned QFF points? I've read various articles about it but nothing ever factual..

  • Qantas Abandons Service Desks

    Nov 09, 2020, 04:04 PM

    This is surely a financial decision, not one from customer feedback. Can't imagine the few remaining flyers wanting to abandon face to face customer service, when at the terminal and when something goes wrong - especially with pandemic/border restrictions! Got the latest V-mail specials and see e...

  • With both Qantas and Virgin now offering cash refunds for cancelled flights impacted by COVID-19, I'm surprised and frustrated to see Jetstar still holding out and enforcing vouchers in lieu of a refund. Has anyone had any luck on getting cash back on flights cancelled for COVID? Any advice on ho...

  • Qantas seat selection

    Jan 26, 2020, 08:42 AM

    Is anyone else experiencing problems with seat selection with their bookings? Using the app and/or website I can't pick any economy seat on the plane, I can see the seats are free just the app/website won't allow seat selection. Has happened on last few flights for me this year.

  • Being Platinum you can call the QFF membership enquiries number and ask for assistance with booking a classic reward flight, this worked for me. Be patient and flexible and you might jag some flights. The Customer Service Rep can request flights to be released, this is what can take the time, and...

  • Emirates Lounges Hong Kong & Dubai

    Jun 12, 2019, 09:43 PM

    Have you selected seats yet? I'm doing a similar flight later in the year on the A380 and would like to know best seats for travelling with my wife. Centre seats have the privacy screen but from what I've read are best for couples as they still allow you chat, etc. I've also read that on arrival ...