Just get someone to answer the phone promptly

Can you take a guest in not on a business class ticket

Nice one, made me laugh.

Here's a start ,stop wasting money on American actors and  over paid models,and  hosting lavish parties to people who wouldn't even pay for a ticket in the first place,stop up grading people too business or premium who just have a good sob story,if you're going to do it ,award Qantas me...