Jul 25, 2020, 03:37 AM
Alliance dynamics are changing, and alliance partnerships aren't what they once were. There's a lot more freedom to explore bespoke partnerships--the Air New Zealand - Cathay tie-up comes to mind. If VA did join *A, I'm not convinced they would have to give up all their other partners, even Delta...
Jun 17, 2020, 06:36 AM
Virgin America was always style over substance; while they managed to provide onboard service on some routes that was ever so slightly better than other US carriers, that is a very, very low bar to clear. They were never competitive in the transcontinental markets, and lacked the basics which fre...
Mar 19, 2020, 03:22 PM
It will be interesting to see how the status extension really factors in with requalification and the SC gift. Will the expiry of status credits be paused along with the year-long status extension? How will status requalification be calculated over the two-year validity period? I think we need mo...
Nov 12, 2019, 05:29 AM
Here's a thought, and I know it's an unfamiliar one for Velocity staff--how about making tangible benefits improvements to the status tiers you have, rather than devaluing the proposition for your most loyal customers? The Velocity buyback means that VA has a greater vested stake in these benefit...
Nov 08, 2018, 06:19 PM
The fact of the airport lounge is irrelevant. When Virgin says to a passenger that they must pay for more lounge time, they're saying that our custom isn't worth the pittance it would cost them. That's a slap in the face.
Jun 28, 2020, 09:45 AM
We don't know much about what VA 2.0 looks like, but we do know that leveraging Velocity and customer segmentation are priorities for Bain. Benefits will change, status will change. What do you think Velocity elites will lose, or gain in the transition? What would you like to see added? When the ...
Oct 10, 2019, 10:16 AM
With due respect to Matt2, nonsense. You paid for an experience you did not receive, and you deserve to be compensated for the inoperative seat. Generally, this would either be cash, a travel certificate, or QF points. A quick review on Flyertalk indicates good success when trying to claim compen...
Feb 11, 2019, 10:23 AM
Just before my departure from the States, I reconfigured the family pooling to direct excess status credits into credit-deficient accounts—your basic family pooling optimization. Normally, I’ll do this about a week before the ticket starts, but this year—as last year—I end...
Dec 08, 2018, 08:04 AM
Besides the quite transparent lie that this is about operational performance (if it were, they wouldn't have needed QF to do it first), does anyone know if this is being implemented for J and status passengers? Loyalty is a two way street, and I would think that VA would be doing all it could to ...
Nov 09, 2018, 06:20 AM
My understanding is that while The House is moving the Etihad lounges marginally closer to the Virgin brand, they aren't going to be classed as Virgin-owned lounges. Virgin Australia doesn't provide contract lounge access to partner elites--I suspect you'd be out of luck.