Mar 19, 2020, 03:22 PM
It will be interesting to see how the status extension really factors in with requalification and the SC gift. Will the expiry of status credits be paused along with the year-long status extension? How will status requalification be calculated over the two-year validity period? I think we need mo...
Nov 12, 2019, 05:29 AM
Here's a thought, and I know it's an unfamiliar one for Velocity staff--how about making tangible benefits improvements to the status tiers you have, rather than devaluing the proposition for your most loyal customers? The Velocity buyback means that VA has a greater vested stake in these benefit...
Nov 08, 2018, 06:19 PM
The fact of the airport lounge is irrelevant. When Virgin says to a passenger that they must pay for more lounge time, they're saying that our custom isn't worth the pittance it would cost them. That's a slap in the face.
Nov 08, 2018, 11:39 AM
This is a slap in the face to Virgin Australia's most loyal customers. We knew that the Number One takeover would make the lounges worse, but to ask a top-teir frequent flyer or paid business passenger to pay for extra hours in the lounge? They have no shame.
Oct 16, 2018, 08:57 AM
"And shall we stoop to insult? No! No!"How much will Velocity elites be asked to bear? It seems this days that loyalty isn't really going both ways.
Oct 10, 2019, 10:16 AM
With due respect to Matt2, nonsense. You paid for an experience you did not receive, and you deserve to be compensated for the inoperative seat. Generally, this would either be cash, a travel certificate, or QF points. A quick review on Flyertalk indicates good success when trying to claim compen...
Feb 11, 2019, 10:23 AM
Just before my departure from the States, I reconfigured the family pooling to direct excess status credits into credit-deficient accounts—your basic family pooling optimization. Normally, I’ll do this about a week before the ticket starts, but this year—as last year—I end...
Dec 08, 2018, 08:04 AM
Besides the quite transparent lie that this is about operational performance (if it were, they wouldn't have needed QF to do it first), does anyone know if this is being implemented for J and status passengers? Loyalty is a two way street, and I would think that VA would be doing all it could to ...
Nov 09, 2018, 06:20 AM
My understanding is that while The House is moving the Etihad lounges marginally closer to the Virgin brand, they aren't going to be classed as Virgin-owned lounges. Virgin Australia doesn't provide contract lounge access to partner elites--I suspect you'd be out of luck.
Oct 19, 2018, 05:01 AM
You generally won't be able to gain benefits just by showing your card. It's more likely that you receive priority boarding and screening by that method, but if you present your card at the lounge, they will want to change your accrual before letting you in. However, all is not lost--many *A airl...