Upgrades are available to all eligible travellers on both domestic flights and short international hops such as to New Zealand and Fiji, although upgrades on VA’s longer flights to Los Angeles and Abu Dhabi still need to be requested over the phone.
All Virgin Australia upgrades using frequent flyer points are processed immediately, which allows travellers to select their seat and then relax, knowing that their spot at the pointy end has been locked in.
Upgrades to business class and premium economy remain subject to availability, as the number of upgrades permitted on any one flight may be limited.
Velocity Points and status credits will also be awarded as per your original ticket – so if you booked an economy seat over to Perth and used your points to upgrade to business class, you’ll earn both points and status credits at the original economy rate.
Upgrading to business class via the Velocity website
To begin, login to your Velocity account and select the booking you’d like upgraded, or if you’re already on the Velocity website, head directly to the ‘My Bookings’ tab and make the same selection.
You’ll then spot the following options – click ‘UpgradeMe Points’ and you’re already half way there:
If your booking is eligible for an upgrade, just click the icon next to each passenger you’d like to bump up…
… and before clicking through, you’re shown how many points it’ll cost for that seat up front:
Online seat selection in your upgraded travel class is also available before your points are deducted – so if a partner or colleague is joining you and there are only single seats available rather than a duo, you can bow out before any points are deducted.
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