Your complete guide to Singapore Airlines WiFi

Here’s everything you need to know about staying connected above the clouds on your next Singapore Airlines flight.

By David Flynn, September 22 2023
Your complete guide to Singapore Airlines WiFi

Singapore Airlines offers WiFi on almost every flight and on board almost every plane it its fleet, from the modern singe-aisle Boeing 737 MAX to the double-decker Airbus A380.

And with free inflight Internet from tip to tail, it’s the ideal way for travellers to keep in touch with the world below.

This Executive Traveller guide to Singapore Airlines WiFi will get you up to speed with the airline’s inflight Internet options.

Does Singapore Airlines have WiFi on flights?

Yes, almost all Singapore Airlines flights have WiFi on board.

Singapore Airlines’ inflight Internet access is available shortly after take-off, as the aircraft reaches level cruising altitude, through to when the aircraft is ready to begin its descent.

The Singapore Airlines Internet service is available on board almost every plane – including the Airbus A350 and A380, Boeing 787-10 and Boeing 777-300ER, and the single-aisle Boeing 737 MAX 8.

The sole exception are the older Boeing 737-800s, previously flown by Singapore Airlines’ regional arm SilkAir (although these jets do have an internal WiFi system for streaming entertainment such as movies to passengers’ own devices).

Does Singapore Airlines have free WiFi?

Singapore Airlines offers free WiFi packages to all passengers, depending on their class of travel and membership of Singapore Airlines’ KrisFlyer loyalty program.

  • Singapore Airlines first class and business class passengers enjoy unlimited free WiFi
  • Singapore Airlines PPS Club members travelling in any cabin also get unlimited free WiFi
  • Singapore Airlines KrisFlyer members in premium economy and economy can enjoy unlimited free WiFi provided they are a member of the airline’s KrisFlyer program and their KrisFlyer number is listed on their booking
Note that the requirement to have your KrisFlyer membership number on your booking means it’s not possible to collect points, miles, status or tier credits with partner airlines on your SQ flight if you want to have access to free WiFi.

How much does Singapore Airlines WiFi cost?

If you’re in premium economy or economy but are not a KrisFlyer member, you’ll need to purchase a WiFi plan – or just sign up to the KrisFlyer rewards program before your flight (joining KrisFlyer is fast and free) to enjoy those gratis hours of surfing.

You can purchase Singapore Airlines WiFi as one of three plans:

  • a 1-hour Surf Plan costs US$3.99, and can’t be paused
  • a 3-hour Surf Plan costs US$8.99, and can’t be paused
  • the Full Flight Surf Plan costs US$15.99 and lets you remain connected for the entire flight, as well as letting you pause the connection at any time

Singapore Airlines WiFi speed

So just how fast is Singapore Airlines WiFi? You can expect to see download speeds from around 1Mbps through to a zippy 8Mbps, with uploads at 1-2Mbps.

Practically speaking, this means you need to be patient when loading Web pages (and avoid the habit of swapping between multiple websites on multiple browser tabs).

You’d also be wise to disable any automatic online backups, cloud synchronisation and so on, as this will not only slow your connection but also chew up your plan’s data allowance.

Singapore Airlines WiFi review

Executive Traveller has made use of Singapore Airlines’ WiFi on many flights, and while it’s obviously nothing like you’d expect on the ground, it’s still sufficient to get basic work done – and along as the connection isn’t frustratingly unstable or unusable, it’s better than not being connected at all.

Our advice is to tackle any substantial work – especially downloading, as well as any research and data-gathering – at the airport lounge, and use Singapore Airlines’ inflight Internet mainly for necessary follow-up plus emailing.

As we said in one Singapore Airlines WiFi review on board an Airbus A350 en route to Singapore, “using the service to respond to emails in real-time on a busy business day was also enough to confuse colleagues into thinking I'd already reached my destination, as replies to messages were transmitted as promptly as on the ground – with the added advantage of being able to relax and unwind upon landing.”

“For many business travellers, that's the biggest advantage of inflight WiFi: being able to tackle work as things arise, and arrive at their destination with business taken care of, rather than an overflowing inbox.”

Do I need the Singapore Airlines App to use WiFi?

No, you don't need the Singapore Airlines App to access inflight WiFi. Just connect to the Singapore Airlines WiFi network on board your flight with your laptop, smartphone or tablet, as you normally would do at home, the office or the airport lounge.

How do I access Singapore Airlines WiFi?

  • Put your device into flight mode if possible, but then turn on WiFi again; ensure background updates and cloud sync apps are switched off
  • Find and connect to the 'KrisWorld' network
  • The next screen will be Singapore Airlines' WiFi portal, where you either activate your complimentary allowance or purchase a plan
  • You're now connected to the Internet – but keep that page open, as it tells you your data allowance remaining and lets you pause the connection on the Pro and Premium plans if you're not using the device for a while

Can I use my Singapore Airlines WiFi allowance across separate devices?

Yes, but only one device at a time can be active. Before switching, pause the connection on the first device before disconnecting.

Then on the new device, connect to the 'KrisWorld' network and log in with your details again to continue your browsing session.

United Airlines - Mileage Plus

12 Sep 2011

Total posts 333

Way overpriced  -this is like Swiss Wifi where in First you get a 100MB Free wifi card (1-2 emails hey)   Compare this offering to UNLIMITED in Lufthansa First (sadly 748 no longer an A380)  or decent plans on United or free on Qantas (although speed is questionable here since every pax is on the same wifi watching youtube) Cathay Pacific used to have us$15 UNLIMITED  or so for the 15 hours or so JFK-HKG Ahh the good old days pre-COVID

22 May 2011

Total posts 88

I just did A380, A350 long haul and 773ER and was free in business for the whole flight, no packages required


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