Singapore Airlines - KrisFlyer
Member since 25 May 2013
Total posts 2
Just flew with Singapore Airlines, return to Singapore in Business. Why no amenities kits anymore? Actually the whole experience in SIA Business this time ( and previous ) was less than impressive. When delivering the meal no offer of wine, had to ask, got coffee but no milk and sugar - had to ask. Definitely was disappointed with the overall experience. Flew Silk air on same ticket to Philppines and was very impressed with the Bus Class service on this leg. Emirates is head and shoulders above SIA for sure.
Virgin Australia - Velocity Rewards
Member since 08 May 2014
Total posts 43
I would tend to agree, but only in regards to service standards. I travelled with both SIA and Emirates (both 777-300ER J class) in December last year.
If I could merge SIA's new B777-300ER J class seat with EK's J class service - perfection.
Etihad - Etihad Guest
Member since 06 Apr 2012
Total posts 78
Recommend you take a read of the AustBT article from October 28 last year titled "Singapore Airlines: no plans for business class amenity kits, pyjamas". I think you'll find that article addresses your question regarding the amenities kit question.
Sorry - typo.
Emirates Airlines - Skywards
Member since 30 Nov 2015
Total posts 419
For the money paid that's terrible Business Class service, I'm genuinly sure it did not meet Singapore Airlines consistant standard. Standards are falling across the board, there's no doubt about that. It all comes down to the comittment of continual quality training and that speeding revolving door churning out burnt out Flight Attendants onto the scrap heap. Most airlines seem to struggle to keep up a fresh supply, the LCC's are constantly employing and burn out happens very quickly. Emirates do manage to keep me impressed, and I use them alot.
Qantas - Qantas Frequent Flyer
Member since 06 Nov 2014
Total posts 156
I would bring it up with SQ's customer service. They take it very seriously if passengers had unpleasant experience especially on the premium cabins.
I wouldn't complain about the no amenity kit though cuz that has always been the case. But SQ is always proud of their 5 star service.
Who knows, SQ might compensate you with few thousand KF miles.
Member since 21 Apr 2012
Total posts 2,059
Not quite sure what your point is? Is this just a bit of a rant?
The point is obvious, standards are falling. If your paying, you should be getting.
Sounds like another Emirates bait. People who choose to fly SQ will have no doubt made an assessment of what's important for them, and what's not. To fly SQ and expect EK, vice versa is just silly.
Member since 25 Sep 2013
Total posts 371
I don't get the OP's point either. Everyone and anyone who's ever flown SQ or MI before knows there is no amenities kit in business class.
Business class should not have to ask for wine or milk or sugar, it should be flowing like the Moet always does on some airlines.
Product value proposition is not limited to service. Brand association is a lot more nuanced. People split into camps and they stick within camps, which further reinforces a certain type of expectation. To suggest a specific common expectation is to be bound by a very specific message.
Qantas - QFF Platinum
Member since 20 Mar 2012
Total posts 122
I don't find the service on EK in J to be particularly enjoyable, yes the drinks flow but thats not the be-all and end-all of inflight service.
Member since 01 Apr 2012
Total posts 75
For me it's about consistency. I always have a 'very good' flight on SQ. I know exactly what i'm getting from start to finish.
For me , EK is consistently inconsistent. I've had both my best and worst J class inflight experiences on EK. I'm never quite sure what kind of flight or crew I will end up on the day so generally prefer to err on the side of caution and fly SQ or CX.
Member since 06 Mar 2015
Total posts 182
I have travelled a lot with SQ Business Class and always found it to be superb. Great seats , great service great aeroplanes. . . I'm very surprised to hear that you had lousy service , very unusual but it must be conveyed to their Customer Service people so they can rectify the problem.
The worst of the lot is EK Business. Appalling seats- absolutely pathetic ,varying standard of service from quite good to awful , mostly great aeroplanes.
I honestly don't know why anyone would even consider EK if they can travel SQ.
Threre's just no comparison SQ is miles ahead!
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