Just flew with Singapore Airlines, return to Singapore in Business.

15 replies

davidban69

Singapore Airlines - KrisFlyer

Member since 25 May 2013

Total posts 2

Just flew with Singapore Airlines, return to Singapore in Business. Why no amenities kits anymore? Actually the whole experience in SIA Business this time ( and previous ) was less than impressive. When delivering the meal no offer of wine, had to ask, got coffee but no milk and sugar - had to ask. Definitely was disappointed with the overall experience. Flew Silk air on same ticket to Philppines and was very impressed with the Bus Class service on this leg. Emirates is head and shoulders above SIA for sure.

sim86on

Virgin Australia - Velocity Rewards

Member since 08 May 2014

Total posts 43

I would tend to agree, but only in regards to service standards.  I travelled with both SIA and Emirates (both 777-300ER J class) in December last year.

If I could merge SIA's new B777-300ER J class seat with EK's J class service - perfection.

 

wdeguara

Etihad - Etihad Guest

Member since 06 Apr 2012

Total posts 78

Recommend you take a read of the AustBT article from October 28 last year titled "Singapore Airlines: no plans for business class amenity kits, pyjamas".   I think you'll find that article addresses your question regarding the amenities kit question.

wdeguara

Etihad - Etihad Guest

Member since 06 Apr 2012

Total posts 78

Sorry - typo.

sgb

Emirates Airlines - Skywards

Member since 30 Nov 2015

Total posts 419

For the money paid that's terrible Business Class service, I'm genuinly sure it did not meet Singapore Airlines consistant standard. Standards are falling across the board, there's no doubt about that. It all comes down to the comittment of continual quality training and that speeding revolving door churning out burnt out Flight Attendants onto the scrap heap. Most airlines seem to struggle to keep up a fresh supply, the LCC's are constantly employing and burn out happens very quickly. Emirates do manage to keep me impressed, and I use them alot.

Michael Kao

Qantas - Qantas Frequent Flyer

Member since 06 Nov 2014

Total posts 156

I would bring it up with SQ's customer service. They take it very seriously if passengers had unpleasant experience especially on the premium cabins. 

I wouldn't complain about the no amenity kit though cuz that has always been the case. But SQ is always proud of their 5 star service. 

Who knows, SQ might compensate you with few thousand KF miles. 

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,059

davidban69,

Not quite sure what your point is? Is this just a bit of a rant?

sgb

Emirates Airlines - Skywards

Member since 30 Nov 2015

Total posts 419

The point is obvious, standards are falling. If your paying, you should be getting.

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,059

Sounds like another Emirates bait. People who choose to fly SQ will have no doubt made an assessment of what's important for them, and what's not. To fly SQ and expect EK, vice versa is just silly. 

eminere

Qantas - Qantas Frequent Flyer

Member since 25 Sep 2013

Total posts 371

I don't get the OP's point either. Everyone and anyone who's ever flown SQ or MI before knows there is no amenities kit in business class.

sgb

Emirates Airlines - Skywards

Member since 30 Nov 2015

Total posts 419

Business class should not have to ask for wine or milk or sugar, it should be flowing like the Moet always does on some airlines.

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,059

Product value proposition is not limited to service. Brand association is a lot more nuanced. People split into camps and they stick within camps, which further reinforces a certain type of expectation. To suggest a specific common expectation is to be bound by a very specific message.

Joshb

Qantas - QFF Platinum

Member since 20 Mar 2012

Total posts 122

I don't find the service on EK in J to be particularly enjoyable, yes the drinks flow but thats not the be-all and end-all of inflight service.

cooper81

BA Gold

Member since 01 Apr 2012

Total posts 75

For me it's about consistency.  I always have a 'very good' flight on SQ.  I know exactly what i'm getting from start to finish.

For me , EK is consistently inconsistent.  I've had both my best and worst J class inflight experiences on EK.  I'm never quite sure what kind of flight or crew I will end up on the day so generally prefer to err on the side of caution and fly SQ or CX.

Rod H

Virgin Australia - Velocity Rewards

Member since 06 Mar 2015

Total posts 182

I have travelled a lot with SQ Business Class and always found it to be superb. Great seats , great service great aeroplanes.  . . I'm very surprised to hear that you had lousy service , very unusual but it must be conveyed to their Customer Service people so they can rectify the problem.

The worst of the lot is EK Business. Appalling seats- absolutely pathetic ,varying standard of service from quite good to awful , mostly great aeroplanes.

I honestly don't know why anyone would even consider EK if they can travel SQ.

Threre's just no comparison SQ is miles ahead!

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