Long time on hold for Qantas

21 replies

Serg

QFF

Member since 12 Apr 2013

Total posts 870

Was listening to Qantas rubbish for an hour.

Serg

QFF

Member since 12 Apr 2013

Total posts 870

Call them and listen to their adds for an hour. Fine, I have hands-free and meantime been doing something else. But come on – AN HOUR!!! This is 12.5% of WHOLE WORKING DAY! This is what they call service today.

Merc25

Qantas - Qantas Frequent Flyer

Member since 29 Jun 2013

Total posts 317

Yeah I agree Serg 

It is taking longer and longer to get through to Qantas even as a first class passenger I waited 40 minutes .they should ask are you first ,business or economy and priorities should be be made 

sgb

Emirates Airlines - Skywards

Member since 30 Nov 2015

Total posts 419

Gee, Economy passengers would probably miss their flight on that scenario.

Serg

QFF

Member since 12 Apr 2013

Total posts 870

Waited for an hour and a half and gave it up. It is plainly ridiculous.

mviy

Member since 05 May 2016

Total posts 285

They prioritise the phone wait times based on your status with the frequent flyer program not the fare class you booked. 

Merc25

Qantas - Qantas Frequent Flyer

Member since 29 Jun 2013

Total posts 317

Thanks Mviy

That is Ridiculous to treat a first class passenger below a FF no wonder they are losing premium customers 

Doubleplatinum Banned

Qantas - Qantas Frequent Flyer Platinum

Member since 07 Feb 2013

Total posts 431

Hardly

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,059

Did you not try the call back service?

I found it to work quite well.

djcz

Qantas - Qantas Frequent Flyer

Member since 28 Feb 2014

Total posts 131

Do love the call back service! I did call today around about 11am and got answered within 15-20 which I was pretty surprised about. 

Serg

QFF

Member since 12 Apr 2013

Total posts 870

It does, but they tend to call you back at very inconvenient time when you in toilet for example. And for sure you will not have handy all those booking reference and other stuff.

obanpointer

Qantas - Qantas Frequent Flyer

Member since 08 Jun 2014

Total posts 308

I often seem to be answered quicker by the call back than holding on line!

obanpointer

Qantas - Qantas Frequent Flyer

Member since 08 Jun 2014

Total posts 308

I often seem to be answered quicker by the call back than holding on line!

pab2025

Member since 25 Jun 2012

Total posts 99

I am on the phone with BA and have been on hold for 49 minutes, this is the 3rd time calling them.

They are all the same.

sgb

Emirates Airlines - Skywards

Member since 30 Nov 2015

Total posts 419

Not with my direct number to Emirates in Melbourne. No problems there.

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