Oneworld Baggage Transfer False and misleading.

16 replies

wilso1

Qantas - Qantas Frequent Flyer

Member since 24 Jul 2012

Total posts 9

We just travelled Miami to LAX onto Sydney the same day, few hours layover in LAX. When checking in at MIA first class flight I was advised by the lady she is Not allowed to check me through to Sydney, even though we both had first class tickets and Platinum FF with Qantas. She stated it has to be on the same record locator, our flights were booked directly through Qantas and American Airlines, simply reason you cannot book domestic flights within the USA through Qantas when leaving from different airports as we did but, we had our FF number connected to our booking with AA, so its impossible to have your Qantas flight back to AU with AA on the same record locator??? 

I also pointed out Oneworld clearly states you can check baggage to final destination, was told No. In fact she was very rude and had no care at all, I explained I had a bad back and the 3 large bags makes it almost impossible for us to get around LAX, so can you please check us through? Answer was No with a smile...

For us who travel often and had 3 large bags we only used AA for their connection ease in LAX via the new bridge and to obviously avoid the LAX debacle at check in. If we had know this we would Not use American Airlines, simple reason they are a below average airline, we also paid a premium in fares with Qantas where their partners pick up our service because we are loyal Qantas travellers.

We could have used Virgin Oz  who has a better business class seat over Qantas and cheaper, and using Virgin America out of FLL to LAX and they will check your bags through to Sydney. I do feel duped by these guys but, it does seem like AA are not so friendly when it comes to Qantas customers? Lets be honest they could have check us through with out any issues but made a point Not too. I even made an online complaint to AA who defended their decision on not doing this, their response was can only do if you book through AA and they are working with Oneworld to make things better. Honestly when it comes to American Airline companies they have no idea and just don't care?


I would really like to know how can Oneworld and its partners state they will check your baggage to your final destination when they won't? This is wrong and misleading to the customer. I ask this, "how can they get away with this misleading advertising", or can they? 

dingogav

Member since 01 Jan 2014

Total posts 25

From earlier this year - http://www.ausbt.com.au/oneworld-airlines-revise-baggage-policy-for-connecting-flights

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,059

I'm afraid AA is 100% right. Your intel is not current. Oneworld changed its policy a few months back.

Doubleplatinum Banned

Qantas - Qantas Frequent Flyer Platinum

Member since 07 Feb 2013

Total posts 431

They never stated they would, you incorrectly believed they did somehow, see the link in dingogav's comment

obanpointer

Qantas - Qantas Frequent Flyer

Member since 08 Jun 2014

Total posts 308

However AA are renowned for their lack of customer service. They were under no obligation to help you but could of if they so desired. Last time I flew from New Orleans to Syd via Dallas the bitch, yes she was, in New Orleans initially refused to check me in as I couldn't produce a copy of my pr visa for oz. the thing is electronic welcome to this millennium. After insisting and showing her my Australian drivers licence she gave in but the "forgot" to tag my bags with an f tag although I was in f all the way through. As a consequence I nearly missed my connecting internal flight on arrival to Syd as they came off last from the a380


Well done AA I won't be visiting trump land  anytime soon

highflyer

Qantas - Qantas Frequent Flyer

Member since 10 Apr 2012

Total posts 178

Yup, AA is right on this one.  OneWorld baggage policy recently changed.  If you want to have your bags on the same ticket, book through a travel agent next time, who can then link all your bookings together.  Or you can call the airline, and they can sometimes book codeshare and link your bookings up at the same time.

Himeno

Member since 12 Dec 2012

Total posts 289

Until September, oneworld airlines were required to check bags across different PNRs to other oneworld flights. This was changed, reportedly at the request of BA.

Now, oneworld airlines only have to check through to flights that are within the same PNR. Each airline can choose to do more then that.
ie, CX and QF will check through to their own flights on different tickets, but not to other airlines. QF will check to other airlines across tickets, provided one of the tickets is an award and thus wasn't possible to book a connecting paid flight on the same ticket.
JL appears to be the only oneworld member that will still do the full check through of the old policy.

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,059

Until September, oneworld airlines were required to check bags across different PNRs to other oneworld flights. This was changed, reportedly at the request of BA.

Now, oneworld airlines only have to check through to flights that are within the same PNR. Each airline can choose to do more then that.
ie, CX and QF will check through to their own flights on different tickets, but not to other airlines. QF will check to other airlines across tickets, provided one of the tickets is an award and thus wasn't possible to book a connecting paid flight on the same ticket.
JL appears to be the only oneworld member that will still do the full check through of the old policy.

There is a lot of info on this on Flyertalk. Do a google search to find the specific site. They've made a list of all the exceptions to this new policy for each Oneworld member airline. For example, CX has allowed dispensation of the policy for CX/KA to CX/KA connections on separate PNR.

wilso1

Qantas - Qantas Frequent Flyer

Member since 24 Jul 2012

Total posts 9


Maybe this was noted on this website but where does it state this on Oneworld website, I cannot find this? This maybe a good travel website but I like most don't use this often or when booking travel? Below is what is still stated on the Oneworld site?

Your luggage in transit

The following information will assist you if you have any queries or concerns about your luggage during your oneworld® journey.

oneworld transfers

  • If you are travelling on connecting oneworld flights, your luggage will be checked through to your final destination at the time of check-in.*
  • If the time between connecting oneworld flights is more than 12 hours, you may need to collect your luggage on arrival and check-in again with the outbound carrier.

Last editedby Chris Chamberlin at Jun 09, 2020, 11:35 AM.

wilso1

Qantas - Qantas Frequent Flyer

Member since 24 Jul 2012

Total posts 9

However AA are renowned for their lack of customer service. They were under no obligation to help you but could of if they so desired. Last time I flew from New Orleans to Syd via Dallas the bitch, yes she was, in New Orleans initially refused to check me in as I couldn't produce a copy of my pr visa for oz. the thing is electronic welcome to this millennium. After insisting and showing her my Australian drivers licence she gave in but the "forgot" to tag my bags with an f tag although I was in f all the way through. As a consequence I nearly missed my connecting internal flight on arrival to Syd as they came off last from the a380


Well done AA I won't be visiting trump land  anytime soon


Thank You for an honest response, You are so right and my point being is we only booked this with AA for the bypass in LAX via the new expensive bridge they built, and why build this if they don't let a First Class traveller whom by the way are both Platinum FF utilise this? It would have taken this lady a whole 3 minutes to help a loyal Oneworld customer whom was about to take on 21 hours of flying time on their brand. Lets be honest AA are not a great airline, below average. Now I know why most of the US Airlines struggle to make money, there is just zero customer care, and really how hard is it to check us through? 


Some of the comments point out the policy was changed and noted on this website, sadly most of us don't see this and use the Oneworld site, one would assume it being correct? Above is what is stated of today. I don't see anything on there on where its states they won't check baggage through if your not on the one ticket? 

Last editedby Chris Chamberlin at Nov 03, 2016, 12:44 PM.

wilso1

Qantas - Qantas Frequent Flyer

Member since 24 Jul 2012

Total posts 9

They never stated they would, you incorrectly believed they did somehow, see the link in dingogav's comment

Did I? Please do show me where it states this on the Oneworld Website?

pallmall

Jetstar Airways - Qantas Frequent Flyer

Member since 25 Mar 2015

Total posts 7

On Monday travelled from San Fran to LAX to Sydney, all on AA. They booked my bags all the way through from San Fran but only because my ticket was purchased before the cut off date. They told me that if it had been purchased after that date, they would only be able to check to LAX, and even though I was all the way on AA I would still have to collect at LAX and recheck

crosscourt

Qantas - Qantas Frequent Flyer - Chairmans Lounge

Member since 01 Sep 2011

Total posts 91

We just travelled Miami to LAX onto Sydney the same day, few hours layover in LAX. When checking in at MIA first class flight I was advised by the lady she is Not allowed to check me through to Sydney, even though we both had first class tickets and Platinum FF with Qantas. She stated it has to be on the same record locator, our flights were booked directly through Qantas and American Airlines, simply reason you cannot book domestic flights within the USA through Qantas when leaving from different airports as we did but, we had our FF number connected to our booking with AA, so its impossible to have your Qantas flight back to AU with AA on the same record locator??? 
I also pointed out Oneworld clearly states you can check baggage to final destination, was told No. In fact she was very rude and had no care at all, I explained I had a bad back and the 3 large bags makes it almost impossible for us to get around LAX, so can you please check us through? Answer was No with a smile...

For us who travel often and had 3 large bags we only used AA for their connection ease in LAX via the new bridge and to obviously avoid the LAX debacle at check in. If we had know this we would Not use American Airlines, simple reason they are a below average airline, we also paid a premium in fares with Qantas where their partners pick up our service because we are loyal Qantas travellers.

We could have used Virgin Oz  who has a better business class seat over Qantas and cheaper, and using Virgin America out of FLL to LAX and they will check your bags through to Sydney. I do feel duped by these guys but, it does seem like AA are not so friendly when it comes to Qantas customers? Lets be honest they could have check us through with out any issues but made a point Not too. I even made an online complaint to AA who defended their decision on not doing this, their response was can only do if you book through AA and they are working with Oneworld to make things better. Honestly when it comes to American Airline companies they have no idea and just don't care?


I would really like to know how can Oneworld and its partners state they will check your baggage to your final destination when they won't? This is wrong and misleading to the customer. I ask this, "how can they get away with this misleading advertising", or can they? 

Unfortunately AA is right but you are also 100% right AA is very very below average for service.

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,059

On Monday travelled from San Fran to LAX to Sydney, all on AA. They booked my bags all the way through from San Fran but only because my ticket was purchased before the cut off date. They told me that if it had been purchased after that date, they would only be able to check to LAX, and even though I was all the way on AA I would still have to collect at LAX and recheck

That is a rule that AA has made up. The policy applies immediately and there is to be no consideration of the date when tickets were purchased.

emailboy

Member since 03 Oct 2011

Total posts 2

We could have used Virgin Oz  who has a better business class seat over Qantas and cheaper, and using Virgin America out of FLL to LAX and they will check your bags through to Sydney. I do feel duped by these guys but, it does seem like AA are not so friendly when it comes to Qantas customers? 


Sorry for your rude welcome to the new world of loyalty.  In today's world, many airlines don't give a toss if you are loyal to them or not.  In the old days, the airlines relied on frequent flyer programs to entice you to fly them even their service wasn't the best or their seats the most comfortable or their schedules the most convenient.  Today, airlines want you to fly whichever airline sells the product you want at a price you like.  So, I suggest next trip, book Virgin Oz and Virgin America, and email a copy of your ticket (with price) to Qantas to let them know.  I doubt they'll care, but if they do, they might rethink the OneWorld policy.  OneWorld policies are created by and for their member airlines, so something loses them money, they can change it if they want.

Hi Guest, join in the discussion on Oneworld Baggage Transfer False and misleading.

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