Member since 13 Sep 2016
Total posts 3
A few days ago I was on a Qantas flight from Hong Kong to Sydney in business class (on a Boeing 747) and the seat was faulty. It wouldn't recline all the way into a fled bed, would only recline part of the way. The flight was full so I couldn't be moved to another seat. What does everybody here consider is fair compensation to ask Qantas for this?
Qantas - Qantas Frequent Flyer
Member since 26 Jul 2016
Total posts 9
What did the cabin staff offer?
Emirates Airlines - Skywards
Member since 30 Nov 2015
Total posts 419
I think you should ask the previous passenger and the passenger after you who also probably got stuck with it as well. These can takes ages to get fixed. It's simply not good enough, reports have to have been made that it does not work, and you should not be in it in the first place. Go for 50%.
Member since 15 Mar 2016
Total posts 117
15,000pts is standard in my experience
Member since 21 Apr 2012
Total posts 2,058
That's an evening flight isn't it? There should be a premium, compared to a day flight, where sleep is not so critical, but say the entertainment system is.
By the way, are any of you following the case of the pax suing QF for a faulty entertainment system on another SYD/HKG flight?
Member since 17 Mar 2016
Total posts 17
Seems if one can not have "quiet enjoyment" & full access to Business Class seat as advertised by Qantas then it's no more than an Economy seat. Priority boarding, Lounge access etc can get with being FF but the seat is about "putting one's feet up"!! I think it should mean asking for refund above Economy seat & 15,000 points
Member since 18 Nov 2015
Total posts 110
Member since 18 Dec 2014
Total posts 31
I flew in first on a points upgrade a few years ago (2012 I think) from Singapore to LHR, and the entertainment system for the whole A380 was down. I didn't mind much, and didn't complain, as I was sleeping much of the way, and I had movies on my iPad I wanted to watch.
Member since 23 Feb 2015
Total posts 259
If I couldn't get vouchers then I'd be asking for stays credits rather than (after initially in addition to) points.
Member since 09 Dec 2016
Total posts 6
Your seat became a PE seat in reality (though with more space, better meals, larger luggage allowance which you may see as low importance).
Member since 06 Sep 2015
Total posts 13
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Compensation for faulty Qantas business class seat
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