Received 0 QFF pts for a long-haul Qatar airways flight! Can I reclaim on a different program?

9 replies

gevoysoy

Qantas - Qantas Frequent Flyer

Member since 22 Jan 2013

Total posts 14

I flew on QR SYD-DOH-LCA, and had my QFF number on the booking, assuming that I would at least earn some points. Literally zero! I would like to try to claim with either QR's FFP, or AA's, or RJ's. Is there a way I can do that, since QF didn't give me anything?

deany83

Qantas - Qantas Frequent Flyer

Member since 21 Jul 2014

Total posts 36

That doesn't sound right unless you were on a codeshare flight. Did they say why you weren't credit points?

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,059

I flew on QR SYD-DOH-LCA, and had my QFF number on the booking, assuming that I would at least earn some points. Literally zero! I would like to try to claim with either QR's FFP, or AA's, or RJ's. Is there a way I can do that, since QF didn't give me anything?

What's your booking inventory?

BevanMcBevan

Qantas - Qantas Frequent Flyer

Member since 01 Mar 2013

Total posts 32

Yes that's not right. QR & QF are both OneWorld, so you should have zero problems. I've had my flights credited and you should follow through - don't forget to keep your boarding passes.

Greg84

Member since 03 Nov 2014

Total posts 127

Just because it's Oneworld doesn't mean you get points - there are CX flights I've had in the past that award no QF points - still got the benefits of QFF Gold, but had to credit points to Asia Miles. Not 100% in QR though, but no guarantee due to being Oneworld.

dimi

Qantas - Qantas Frequent Flyer

Member since 13 Jul 2012

Total posts 150

Cheaper Economy class tickets will often earn 0 points on partner airline frequent flyer programs - that is not a big surprise.

You can try calling Qatar and asking them (nicely) to credit your flight miles to another program - they may agree to that.

There are a couple of things that you need to check before you do that though:

1. Make sure that you check the partner airline's T&C's - I would not be surprised if another OneWorld partner grants exactly the same number of miles for the fare class you booked, namely ZERO.

2. In order to claim any miles on another OneWorld program, you need to have been a member of your chosen frequent flyer program before your flight. You cannot join a new program today and claim miles for a flight you took a month ago - no sane airline program will give you any miles for that.

Last editedby dimi at May 01, 2017, 11:45 PM.

fatty

Member since 24 Feb 2015

Total posts 55

I had the same issue - Qantas with emirates.  EK no. but flex fare.  Response from Qantas was invalid booking class. Didn't bother following up for the pittance it would have been, but then couldn't credit to EK either. 

Theresnormissin

Qantas - Qantas Frequent Flyer

Member since 14 Oct 2016

Total posts 129

The Qantas website Calculator says that you would get 30 SC and 2,300 as a FF Bronze and discount economy fare flying QR for that itinerary (one way) Edit: As per Dimi's post below pointing out some errors, the threshold for eligible tickets appears to be fares sold by Qatar as 'Economy Value' or higher, so you MAY be due some SC's and Points.


Re: being able to claim for flights taken before joining. I believe that you used to be able to claim points on 'eligible flights' taken up to 30 days before joining the Qantas Frequent Flyer scheme I'm not sure if this is still the case. I would check each different airline scheme regarding ability to claim for flights made before joining (if this is an avenue you were thinking of exploring)

Last editedby Theresnormissin at May 03, 2017, 11:01 AM.

dimi

Qantas - Qantas Frequent Flyer

Member since 13 Jul 2012

Total posts 150

Not that is not guaranteed.

Qantas website shows that only Economy fares booked in Fare Classes BHKLMVY on Qatar will earn any miles.

Qatar Economy fare classes GNOQSTW earn 0 miles on Qantas (although they would earn 25% of trip miles on e.g. AAdvantage).

Last editedby dimi at May 03, 2017, 01:26 AM.

Theresnormissin

Qantas - Qantas Frequent Flyer

Member since 14 Oct 2016

Total posts 129

Thanks for pointing out my mistake,
I have edited my post to try and reflect!
T

Last editedby Theresnormissin at May 03, 2017, 11:02 AM.

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