Member since 24 Apr 2014
Total posts 231
Has anyone had experience with the $10 cancellation Uber charge you when the driver supposedly ‘could not locate you’?
Member since 07 Jan 2011
Total posts 123
If you go to the help section you can usually get the cancellation fee refunded by explaining you were waiting for the driver.
I recently had an issue where I selected "limo pickup area" and the driver decided to go to "priority pickup" then call me and ask me to come there. He then activated the waiting fee while I walked over! Then he decided to take a very circitous route around Sydney Airport.
Needless to say, Uber refunded me all the extras.
Qantas - Qantas Frequent Flyer
Member since 17 Aug 2016
Total posts 4
I had a pickup issue in Brisbane airport, driver didn't come to usual pickup area because 'the barrier was closed' and I got charged the $10. Uber refunded with no question. Have had refunds from Grab as well in Asia seems as though they always assume the customer is not at fault.
Member since 09 May 2013
Total posts 340
Had an interesting scenario yesterday when the Uber driver called me to ask me where i was going and when i told him the desination, he told me he is not going there and he was going to cancel, so i can rebook (almost what taxi companies used to do when they do not want to go to a destination because they cannot pick up a fare!)
Air New Zealand - Airpoints
Member since 31 Oct 2016
Total posts 204
I had an issue when arriving at MEL, I was waiting in the rideshare area and he refused to come get me from there, started the time waiting, then marked me as a no-show. Safe to say that fee got refunded as well.
Member since 28 Aug 2015
Total posts 60
I had this happen to me recently as well - turns out they decided it wasn't worth travelling to the pick up location for what would have been a small fare. However, they didn't have the courtesy to mention this while on the phone, they simply hung up the call and I later noticed on the app that it had been cancelled.
Member since 28 Feb 2014
Total posts 55
Had am issue travelling to Sydney Airport from Botany. I was out the front waiting for the driver, saw the car coming down the street. As the driver approached and I assume saw my luggage, just kept driving and cancelled the trip on the app. Very frustrating, I did pass the details onto Uber.
Virgin Australia - Velocity Rewards
Member since 07 Dec 2015
Total posts 54
Apart from being caught by ridiculous surge pricing in my early Uber days, have only had one Uber issue in all my trips. Charged a fee from a driver who never fronted at ORD airport. Needless to say, Uber were excellent in processing a full refund quickly via the app
Member since 13 Jan 2015
Total posts 80
"almost what taxi companies used to do"...this is still standard practice at MEL
Did you get charged $10.
Yes but do they get paid for cancelling? Who gets the $10? I hope they don't get it
I'm sorry i should have said this correctly. Almost what taxi companies are known for....
This i'm not sure.
Member since 22 Dec 2015
Total posts 25
I had a similar problem in San Francisco last year. It was 4.00am and I had checked out of the hotel (I was on a 7.00am flight to ORD) and was waiting at the rear lane of the hotel and called for an Uber. He drove to the front of the Hotel (despite me specifying I was at the rear of the hotel where there were no stairs to impede each of moving the suitcases) and called me - I told him to drive to the rear door to collect me as the hotel had the door locked between 11.00pm-6.00am and with two suitcases I physically could not walk around the block to meet him - he refused saying he couldn't locate me on the map (but I could see him???) so he tried charging me a cancel fee. Uber were great, they refunded the money without question.
Member since 24 Aug 2011
Total posts 385
Uber (X especially) is starting to have an increasing amount of ex-taxi drivers in their ranks. So now you get the usual shenanigans from those people in the ride-share world.
Hi Guest, join in the discussion on
Uber and out!
Already have an ET account? Log in below.
Signing up with Executive Traveller only takes a second and lets you
interact with our community. It's completely free and we'll never pass your information on to
Didn’t receive an activation email? Resend one to yourself here.
If you’ve forgotten your password, simply enter your email address
below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.
If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.
Subscribe to our free newsletter and get the latest news, reviews, tips and more sent straight to your inbox