Change from Accor to ALL

15 replies

Lmc

Qantas - Qantas Frequent Flyer

Member since 09 Nov 2018

Total posts 29

I would like to get others feed back on the change from Accor to All. I was awarded Diamond status and have been very underwhelmed to say the least, having stayed 16 nights already this year at a mix of properties there seems to be no difference than a silver or gold member.

Antipodean

Member since 14 Oct 2019

Total posts 6

I have just posted on a previous post but as ALL Diamond I too am very disappointed that (for our future bookings) in Europe and South America the suite upgrades are not available at any hotel we have chosen. Nor are the weekend breakfasts offered at the two hotels we are looking at staying in London (Sofitel St James and one other). They just said sorry we don't offer that!

djtech

Qantas - Qantas Frequent Flyer

Member since 02 Sep 2018

Total posts 344

My personal experience with ALL is that I find Gold status to be the sweet spot. Hotels basically dismiss Silver status but starts paying attention beginning with Gold. You get your room upgrade but not to suites, you get your drink vouchers and you get a nice card with a fruit plate at most hotels. Above that, there isn't a whole lot different. So my strategy now is that I will buy an ibis Business Card for Gold status when I have a large amount of Accor stays, but otherwise I focus on other chains.

airADL

Qantas - Qantas Frequent Flyer

Member since 25 Mar 2014

Total posts 195

I also bought Gold status and mix my loyalty with IHG. I have received suite upgrades with ALL.

I mainly choose my chain by location perhaps if LMC eleborates on the specific issue? Was the issue in Australia or?

GBRGB

Qantas - Qantas Frequent Flyer

Member since 21 Jan 2014

Total posts 244

I don't bother much with Accor or All as it is these days for this exact reason, tired of properties simply opting out of providing things you are entitled to, I just stick with IHG and Hilton these days,

Lmc

Qantas - Qantas Frequent Flyer

Member since 09 Nov 2018

Total posts 29

I think the main issue is a lack of consistency among chains and also zero recognition of status.

Many of the benefits are rarely awarded or the Same for all status levels.

airADL

Qantas - Qantas Frequent Flyer

Member since 25 Mar 2014

Total posts 195

Originally Posted by Lmc

I think the main issue is a lack of consistency among chains and also zero recognition of status.

Many of the benefits are rarely awarded or the Same for all status levels.

IHG are ok but I guess depends on what you want, a massive suite or lounge assess or is free parking a bonus?

Most places I stay some of the staff know me and they really make the stay pleasant.




Antipodean

Member since 14 Oct 2019

Total posts 6

All I want is for ALL to honour their stated benefits for Diamond status (including breakfast at weekends and ability to use confirmed suite upgrade "vouchers"). Platinum has been great with included breakfasts in Asia and lots of room upgrades but the advertised advantages of Diamond have just not eventuated at this stage!

daniNZ11

Member since 11 Feb 2020

Total posts 1

I am a Platinum Plus Accor member and i find that Australian and NZ hotels honour the benefits without any issues. However I am currently staying in Brazil and i have only received drink vouchers and nothing else. With the changes made to ALL, does anyone know if the list of hotels that don't have an executive lounge but will offer breakfast is just for Asia Pacific region or is it any that are listed? The hotel I am staying at are listed but have said its only for Asia Pacific.

AlexTravAddict

Qantas - Qantas Frequent Flyer

Member since 17 May 2015

Total posts 34

Agree, very disappointed by ALL. It is basically a marketing exercise with minimal real changes /improvements. It's shame that they have invested so many resources on the rebrand without actually addressing the fundamental issues with the program (eg, the inconsistent loyalty experience, the poor benefits, the hassles of chasing up the benefits, the poor online and IT experience, poor marketing and offers).

Accor are also very good at talking the talk, but not walking the walk. A big problem with the Diamond status is that they are creating expectations that they are just not going to meet. And they risk disappointing their best customers (as outlined above).

OZjames70

Member since 15 Mar 2018

Total posts 23

Really, there is little extra for a Diamond that we do not already get as Platinums. I've been a Platinum for many years, and while sometimes you need to explain to hotels what you get, I've found them to be good and consistent. The hotels I visit regularly, usually get it right for subsequent visits.

sydneyranger

Member since 21 Feb 2020

Total posts 2

Mixed bag here too. Have managed to use 4 suite night upgrades on the Tokyo Pullman - upgrading from basic room rate. (Value A$1500 notionally) Sofitel LHR T5 are currently saying I have to pay for a junior suite first, albeit at a discounted rate from any published rate I have yet found. ( I should be eligible for the upgrade subject to availability anyway if I paid for a Junior suite so not sure why I would sacrifice an SNU other than to guarantee the upgrade? Only there for one night so not really fussed)

Agree with others navigating the Ts and Cs is an absolute minefield. That said just visited two M Galleries in VietNam didn't use any SNUs, but got an amazing suite upgrade in one, and a local Aussie ibis and there was much fawning over Diamond status in all 3 hotels!

airADL

Qantas - Qantas Frequent Flyer

Member since 25 Mar 2014

Total posts 195

Soon you will be able to buy any status level.

Everything has a price



sydneyranger

Member since 21 Feb 2020

Total posts 2

Was made Diamond on Jan 1. Have so far managed to get a confirmed Suite Upgrade in Tokyo from lowest rate room which is worth the while for a 4 night stay. Now just praying I don't have to postpone due to Coronavirus. I agree that it is hugely variable and a minefield to navigate but I seem to extract perverse pleasure from knowing my entitlements. One gotcha I uncovered is the hotel gets to decide what type of room you need to book to use the Suite Upgrades. Sofitel LHR T5 for example required a premium room booking when I enquired, but given you may get a free upgrade anyway, not sure using an SNU is worth it. Agree with Lmc though. In most properties the staff go out of their way to acknowledge status.

ChazBNE

Member since 02 May 2014

Total posts 2

I held Platinum status with Accor from 2015-2019, and qualified for the new Diamond status with ALL for 2020 based on my nights (120) stayed, and Status points (44,755) earned in 2019.

At the two Accor properties I most frequently stay (Pullman Melbourne on the Park, and Pullman Sydney Hyde Park), my new Diamond status has led to team members in each hotel walking out from behind the front desk to give me my room keys (before I had actually reached the counter). I almost always received upgrades to suites at both properties when I was Platinum, and it's been the same with Diamond status.

As a couple people have posted above, Accor team members truly do make their high-status level members feel that they value and appreciate our loyalty, and I am always made to feel welcome and special whenever I stay at an Accor property.

One negative: I tried using a few of my Suite Night Upgrades for a stay at an Accor property in Venice, Italy in September, but was told they can't be used in a number of European countries. It will be interesting to see if the hotel provides a complimentary upgrade (or other benefits) based on my Diamond status.

Last editedby ChazBNE at Mar 06, 2020, 06:41 PM.

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