Change from Accor to ALL

10 replies

Lmc

Qantas - Qantas Frequent Flyer

Member since 09 Nov 2018

Total posts 26

I would like to get others feed back on the change from Accor to All. I was awarded Diamond status and have been very underwhelmed to say the least, having stayed 16 nights already this year at a mix of properties there seems to be no difference than a silver or gold member.

Antipodean

Member since 14 Oct 2019

Total posts 4

I have just posted on a previous post but as ALL Diamond I too am very disappointed that (for our future bookings) in Europe and South America the suite upgrades are not available at any hotel we have chosen. Nor are the weekend breakfasts offered at the two hotels we are looking at staying in London (Sofitel St James and one other). They just said sorry we don't offer that!

djtech

Qantas - Qantas Frequent Flyer

Member since 02 Sep 2018

Total posts 339

My personal experience with ALL is that I find Gold status to be the sweet spot. Hotels basically dismiss Silver status but starts paying attention beginning with Gold. You get your room upgrade but not to suites, you get your drink vouchers and you get a nice card with a fruit plate at most hotels. Above that, there isn't a whole lot different. So my strategy now is that I will buy an ibis Business Card for Gold status when I have a large amount of Accor stays, but otherwise I focus on other chains.

airADL

Qantas - Qantas Frequent Flyer

Member since 25 Mar 2014

Total posts 189

I also bought Gold status and mix my loyalty with IHG. I have received suite upgrades with ALL.

I mainly choose my chain by location perhaps if LMC eleborates on the specific issue? Was the issue in Australia or?

GBRGB

Qantas - Qantas Frequent Flyer

Member since 21 Jan 2014

Total posts 232

I don't bother much with Accor or All as it is these days for this exact reason, tired of properties simply opting out of providing things you are entitled to, I just stick with IHG and Hilton these days,

Lmc

Qantas - Qantas Frequent Flyer

Member since 09 Nov 2018

Total posts 26

I think the main issue is a lack of consistency among chains and also zero recognition of status.

Many of the benefits are rarely awarded or the Same for all status levels.

airADL

Qantas - Qantas Frequent Flyer

Member since 25 Mar 2014

Total posts 189

Originally Posted by Lmc

I think the main issue is a lack of consistency among chains and also zero recognition of status.

Many of the benefits are rarely awarded or the Same for all status levels.

IHG are ok but I guess depends on what you want, a massive suite or lounge assess or is free parking a bonus?

Most places I stay some of the staff know me and they really make the stay pleasant.




Antipodean

Member since 14 Oct 2019

Total posts 4

All I want is for ALL to honour their stated benefits for Diamond status (including breakfast at weekends and ability to use confirmed suite upgrade "vouchers"). Platinum has been great with included breakfasts in Asia and lots of room upgrades but the advertised advantages of Diamond have just not eventuated at this stage!

AlexTravAddict

Qantas - Qantas Frequent Flyer

Member since 17 May 2015

Total posts 32

Agree, very disappointed by ALL. It is basically a marketing exercise with minimal real changes /improvements. It's shame that they have invested so many resources on the rebrand without actually addressing the fundamental issues with the program (eg, the inconsistent loyalty experience, the poor benefits, the hassles of chasing up the benefits, the poor online and IT experience, poor marketing and offers).

Accor are also very good at talking the talk, but not walking the walk. A big problem with the Diamond status is that they are creating expectations that they are just not going to meet. And they risk disappointing their best customers (as outlined above).

OZjames70

Member since 15 Mar 2018

Total posts 16

Really, there is little extra for a Diamond that we do not already get as Platinums. I've been a Platinum for many years, and while sometimes you need to explain to hotels what you get, I've found them to be good and consistent. The hotels I visit regularly, usually get it right for subsequent visits.

airADL

Qantas - Qantas Frequent Flyer

Member since 25 Mar 2014

Total posts 189

Soon you will be able to buy any status level.

Everything has a price



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