BA passengers on cancelled coronavirus flights can rebook on Qatar

If your BA flight back to London has been cancelled, request a rebooking onto Qatar Airways.

By David Flynn, April 1 2020
BA passengers on cancelled coronavirus flights can rebook on Qatar

With British Airways cancelling flights from Sydney, Singapore and Hong Kong from early April, the airline member is now able to rebook passengers onto Qatar Airways.

Guidelines sent to travel agents on March 30 avdise that rebooking is available for "any cancelled British Airways service where QR (Qatar Airways) also operate the route via DOH, e.g. SYD-LHR rebook onto SYD-DOH-LHR" (those being the airport codes for Sydney, Qatar's Doha hub, and London Heathrow).

This in't limited to Sydney, Singapore and Hong Kong, of course – it applies to any destinations which BA is suspending but to which Qatar Airways will continue to fly.

The Gulf carrier is not just a fellow member of the Oneworld airline alliance – it also holds a 25% stage in British Airways parent company IAG – and unlike Singapore and Hong Kong, its home base at Doha's Hamad International Airport still permits transit passengers to hop between connecting flights.

Qatar Airways this week ramped up its worldwide flights – in the case of Sydney, which BA will halt from April 9 to at least April 22, the airline is now running between two and three daily flights. Qatar is also maintaining daily flights from Singapore and Hong Kong.

Qatar Airways' Airbus A380 business class.
Qatar Airways' Airbus A380 business class.

Here's what you need to know about rebooking from a cancelled British Airways flight onto the equivalent route with Qatar Airways, according to BA's own guidelines

  • rebooking is available for BA e-tickets beginning with '125' (such as 125-1234567891), with travel dates of 29 March to 30 June, 2020
  • the rebooking on Qatar Airways must cover the same point of origin and destination as the original BA flight (for example, Sydney to London)
  • passengers will be rebooked into the lowest available ticket class in the same cabin (note that passengers booked into BA First will find first class available only on Qatar Airways' Airbus A380s)
  • if the same cabin class is not available, you'll be downgraded into the next lower cabin. As Qatar Airways doesn't have premium economy, this means that an over-booked business class cabin will see you bumped into economy

It's worth noting that access at Qatar Airways lounges is based on your class of travel, not your frequent flyer status – for example, only business class passengers can visit Qatar's Singapore and Doha business class lounges, although there are seperate lounges at Doha for BA's Silver and Gold frequent flyers who are travelling in economy.


David Flynn is the Editor-in-Chief of Executive Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.


25 Aug 2017

Total posts 21

Sorry, but I can't help it.

It is sepArate, not sEperate.

Otherwise enjoy your articles.

25 Mar 2020

Total posts 2




WHERE DID YOU FIND THE INFO ON BA CANCELLED FLIGHTS ABILITY TO BOOK WITH QATAR? IS IT ON BA WEBSITE, CAN YOU SEND ME THE LINK? FYI thank you for providing all these useful updates - really appreciate it :)

Qantas - Qantas Frequent Flyer

25 Sep 2013

Total posts 1247

Great move by BA.

02 Apr 2020

Total posts 2

I want to do this rebooking but BA do not provide the e-ticket number.

What is the process for doing the rebooking ?

Where do you start ?

10 Jul 2018

Total posts 106

Your ticket number will be found on your PDF e-ticket. That should have been emailed to you at some point.

Otherwise, on the BA website go to 'Manage Booking' and enter your details. On the booking page, look on the right-hand sidebar for 'Print/email e-ticket'.

Click on that and a pop-up window will open. Scroll down and under 'payment information', it should show your ticket number for each passenger.

You should go back to where you originally made the booking to re-book onto Qatar Airways. If you booked directly through BA, then contact them. If it's through a travel agent, then contact the agent.

02 Apr 2020

Total posts 2

Hi Brandon

I did book online directly with BA. I recall that they used to send a pdf e-ticket, but now they just email an e-ticket receipt that does not have an e-ticket number and says that the e-ticked is stored in their systems. Using 'Manage Booking' does not reveal the number either and the screen format is not as you describe.

Currently I can not find any way of rebooking the flight to Qatar airlines using the BA website.

05 Mar 2015

Total posts 418

This can't be done online, you have to call BA or the agent you booked through and have them do this manually.

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