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Which international airline leaves Australian travellers feeling the most satisfied with their experience?
According to research firm Roy Morgan, it's Singapore Airlines, which polled a solid 90.8% satisfaction rating over the 12 months from August 2011 to August 2012.
The Singaporean flag-carrier traded places with Air New Zealand during that period, and there's still a very narrow margin between them.
They're followed by Indonesian national airline Garuda.
The big winners are Emirates and Thai, both of which recorded an average increase of five points from their standing in August 2011.
Of the six international airlines sitting above the 'total industry' happy factor of 77%, Qantas was the only one to record a significant drop.
In Roy Morgan's Airline Satisfaction Report for August 2011 the Red Roo was sitting at 82.3%, but a year down the track has slid back to 80.5% – no doubt impacted by the wave of delays and cancellations caused by industrial action in the later part of 2011, which culminated in the dramatic Qantas shutdown of October 29.
However, Qantas can take some solace in the fact that other international airlines – including British Airways, Cathay Pacific, Jetstar, MAS, United Airlines and Virgin Australia – failed to make it above the industry average baseline.
(AusBT is told that Jetstar, Tiger, Delta Airlines and United all polled below 60% mark).
meanwhile, Roy Morgan's survey of domestic travellers found that Virgin Australia now leads Qantas – click here for details.
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