What sort of compensation should I expect from qantas for terrible customer service and $1400 to date change flights that were originally free!
7 replies
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Bazj76
Bazj76
Member since 16 Nov 2015
Total posts 1
What sort of compensation should I expect from qantas for terrible customer service and $1400 to date change flights that were originally free!
AusFlyer
AusFlyer
Member since 10 Mar 2011
Total posts 137
It's a bit hard to answer this question... Terrible customer service would not normally attract any compensation. As for the $1400, it will depend on the terms and conditions that apply to the ticket you bought (and not sure how they were originally free... you mean the tickets?).
highflyer
highflyer
Qantas - Qantas Frequent Flyer
Member since 10 Apr 2012
Total posts 186
Care to elaborate... circumstances, what sort of ticket etc?
jackthomas
jackthomas
Virgin Australia - Velocity Rewards Gold
Member since 04 Jul 2014
Total posts 88
Very tricky to answer this question as we do not know what occured..However with date changes its usually a case of the customer not getting what they want opposed to 'terrible customer service'.
If the flights were free, I assume it was a competition, gift or reqard seats, in which there will be a change fee... We've all been hit by them and they are a pain however its not bad service.
Grannular
Grannular
Member since 31 Mar 2014
Total posts 272
Just sounds to me like someone is just stroppy after not getting what they want.
Doubleplatinum Banned
Doubleplatinum Banned
Qantas - Qantas Frequent Flyer Platinum
Member since 07 Feb 2013
Total posts 431
+1
eminere
eminere
Member since 25 Sep 2013
Total posts 376
To the OP, I don't think you're going to get very far, both here and with Qantas.
Good luck.
Richard Brown
Richard Brown
Qantas - Qantas Frequent Flyer
Member since 26 May 2012
Total posts 132
Don't know about the 1400 dollars, but if service really was bad, then best bet is to write to Qantas in the most level headed and constructive manner possible, outlining where the problem(s) occurred. There is no guarantee this will achieve results, but it has worked for me on other airlines in the past, in terms of additional FF points or a future upgrade.