Recovering a Kindle left in a seat pocket

16 replies

joshuawithers

Qantas - Qantas Frequent Flyer

Member since 26 Dec 2014

Total posts 4

Is anyone aware of the correct procedure to retrieve a Kindle (ereader/tablet device) I left in a seat pocket on Sunday (Jan 7)? About an hour after I deplaned I realised it had been left there and the lovely humans on 131313 didn't know what to do, they suggested calling Brisbane baggage but it QF880 from Melbourne to Coolangatta.


I know Platinum doesn't mean much outside of personal welcomes and lounge access but I didn't realise it would be so hard to get a Kindle back. I've left voicemails on all of the different baggage phone numbers and no-one on QF Twitter or call-centre really knows what to do?

Is there not a procedure for lost items?

hutch

Member since 07 Oct 2012

Total posts 762

The proceedure is to deal with the baggage services of the arrival airport.


The problem appears to be that QF has not got any phone numbers listed for baggage services at the Gold Coast.


https://www.qantas.com/travel/airlines/contacts/global/en#lost-property


Perhaps contact the generic baggage services number and ask for the contact details of QF baggage contractor at the OOL

Last editedby hutch at Jan 10, 2018, 04:01 PM.

Doubleplatinum Banned

Qantas - Qantas Frequent Flyer Platinum

Member since 07 Feb 2013

Total posts 431

Consider it gone, I tried with some noise cancelling headphones years ago with no joy. But when you think about it the amount of extra work it would cause for the airline to keep and track every item left in a cabin would be so much it could even push ticket prices up.

silentiger86

Qantas - Qantas Frequent Flyer

Member since 23 Dec 2017

Total posts 90

Will be hard to retrieve. My partner lost/misplaced his suit + suit bag and has not had any luck with getting it back. This is flying F class with EK!! Good luck, hopefully you encounter a bit of good luck!

trevorrose

Qantas - Qantas Frequent Flyer

Member since 28 Jan 2014

Total posts 21

Definitely call the Baggage Services of the arrival airport. Last year I left a bag containing a battery backup and cables etc in the seatback pocket of a Virgin flight into PER and even though I called back after a couple of days, they still had the item. #muchrelieved

highflyer

Qantas - Qantas Frequent Flyer

Member since 10 Apr 2012

Total posts 177

Usually standard practice to call the baggage services of the arrival airport. Sometimes, if they do short turnarounds at out ports such as a regional port, then call the port which it flew to next as that is where they will have done a check or clean of the seat pockets.

sid

Member since 07 Jan 2011

Total posts 122

I left my tablet on a flight recently (Singapore Airlines) and I was able to go to their ground handler's office and collect it.


The key is to contact the airport staff as soon as you notice the item is missing.

mspcooper

Qantas - Qantas Frequent Flyer

Member since 09 May 2013

Total posts 339

I left my headphones in etihad from Milan-AUH, i realised this before my AUH-BNE flight, lounge staff were not very helpful. A simple tweet and it was placed on the next flight to BNE. Could’nt believe the efficiency. (I got a tweet back when my BNE flight completed boarding).

adv

Qantas - Qantas Frequent Flyer

Member since 12 Apr 2017

Total posts 17

To counter some of the negative comments, I left my laptop on QF SYD-LHR flight last year and the Qantas staff had found both the laptop and myself by the time I arrived in baggage claim, with me completely unaware I'd left it on the plane.

drsimon50

qantas

Member since 10 Oct 2013

Total posts 79

i hope you get it back joshua - i have lost 3 so far in seatpockets (flying in eu between LHR and CPH before i emigrated) and not lost any since as am banned from taking in hand luggage anymore! i had one success story when lost in copenhagen (local baggage people) but be very very careful re LHR they have external contractors who collect all the stuff log it and then put it online (nothing to do with local baggage handlers/cleaning crews who i presume must hand in anything they find in seat pockets etc) - you have to go online to claim it back - it was highly interesting trying this process and gave up eventually trying - hence the kindle ban! have also had BA crew run after me with a kindle too as i was walking down to baggage claim - so basically i think its down to luck! fingers crossed

Luke49

Virgin Australia - Velocity Rewards

Member since 17 Aug 2017

Total posts 28

I had a lucky experience in Phuket flying Silk Air. Expensive pair of sunglasses left in seat pocket. They rang and said they have my pair of sunglasses. Couldn’t believe it. But since this experience I have flow Singapore Airlines ever since. Customer Service can go a long way.

SciFiFan

Member since 11 Sep 2015

Total posts 5

It looks like your flight was on VH-VZS which went back to Melbourne and then on to Perth.  Perhaps you could try contacting the Melbourne lost property?

I lost some property on a flight from BNE to SYD.  I could see that the plane went back to BNE so I called both offices and it was located in BNE.

mbe1510

Qantas - Qantas Frequent Flyer

Member since 07 Aug 2014

Total posts 25

I had an experience of leaving my iPad in a seat pocked on an American Airlines flight to Toronto. Fortunately I they managed to recover it, which is good when you consider its American Airlines. The number AA gave me worked but no-one picked up. I contacted them through Twitter and they sorted it out very quickly and got Toronto to call me a lot quicker. Try Qantas on social media, they're usually very quick to reply.

stoffel

Member since 27 Jul 2017

Total posts 21

I used to clean planes part time while I was at Uni and would often find phones, laptops etc in seat pockets. Would always hand them in to baggage services. The same can't be said of all of my colleagues though. One guy pocketed an iPhone and got a knock on the door at home as the owner had tracking on.


Having said that, hope you get your Kindle back.

joshuawithers

Qantas - Qantas Frequent Flyer

Member since 26 Dec 2014

Total posts 4

Thanks everyone! I've left a few voicemails, here's hoping something comes of it.

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