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Qantas & Jetstar

QF flex fare refund policy

16 Discussions

TomTom77

Qantas - Qantas Frequent Flyer

Member since 03 Nov 2015

Total posts 42

Hi.

If i book a fully flex fare with Qantas, do I get a full refund in cash credited to my credit card or qantas credit voucher?

Thanks

TomTom77

Qantas - Qantas Frequent Flyer

Member since 03 Nov 2015

Total posts 42

Just to clarify, if I cancel my flight which do I get... a full refund in cash or qantas voucher. Cheers

Matt_01

Qantas - Qantas Frequent Flyer

Member since 23 Feb 2016

Total posts 57

If you refund to cash they will charge you the $99 fee. If you refund to a voucher there is no fees or charges so you get the full value.
Last editedby Matt_01 at Feb 12, 2018, 01:10 PM.

TomTom77

Qantas - Qantas Frequent Flyer

Member since 03 Nov 2015

Total posts 42

If you refund to cash they will charge you the $99 fee. If you refund to a voucher there is no fees or charges so you get the full value.
Last edited by Matt_01 at Feb 12, 2018, 01.10 PM.

Thanks, how do you know there is a $99 fee? It doesn’t say that anywhere in the terms and conditions

Matt_01

Qantas - Qantas Frequent Flyer

Member since 23 Feb 2016

Total posts 57

If you go to the QF web site and just do a dummy booking when you pick the flex fair it will display a $99 cancellation fee. I also know first hand as I cancelled a flight and the refund was $99 short of the origional ammount. I called up the call centre and they ended up refunding the $99 but I could not state that this will happen all the time.

GC_engineer

Member since 11 Jan 2016

Total posts 3

Also the flight credit can only be used for the same booking class or higher. Ie cancel a flexi and you need to use that flight credit to book a flexi. You won't be able to book a lower fare class. Multistop bookings also not available.

TomTom77

Qantas - Qantas Frequent Flyer

Member since 03 Nov 2015

Total posts 42

Thanks guys, appreciate the feedback.

markpk

Qantas - Qantas Frequent Flyer

Member since 29 Nov 2013

Total posts 413

OP didn't clarify whether it was related to domestic or international.

I had a Flex fare booked for BNE-ORD-LAX-BNE for January but had to cancel 2 days before the flight. Was refunded the full $3k with no penalties, no $99. The only portion I didn't get back was the card surcharge (from memory).

Matt_01

Qantas - Qantas Frequent Flyer

Member since 23 Feb 2016

Total posts 57

GC

Not sure if that is 100% correct, if using a voucher the new fare must be equal to or higher than the original. I do thing fare type (red-e-deal, Flex or J) comes into the mix.
Last editedby Matt_01 at Feb 12, 2018, 07:05 PM.

tommygun

Delta Air Lines - SkyMiles

Member since 16 Oct 2017

Total posts 117

Which part of the description [fully] Flex is a refund fee?
The latest insult from Qantas...

Matt_01

Qantas - Qantas Frequent Flyer

Member since 23 Feb 2016

Total posts 57

tommygun


The fee has been around for a while (I think) if you change a QF "flex" fare no fee is incurred unless there is a fare difference. If you want the money back they (QF) consider this a cancellation and slug you with $99, I think it changed sometime 2017.


As I fly often it is these somewhat small changes (enhancements) end up costing us money. As Markpk pointed out there is also difference (I think) between INT and DOM fares. As an example DOM J fares are fully refundable, no change, cancellation or refund fees whereas INT J fares can have fees depending on if a sale, saver or flex fare.

Last editedby Matt_01 at Feb 12, 2018, 11:20 PM.

Jflyer

Qantas - Qantas Frequent Flyer

Member since 18 Aug 2017

Total posts 40

I had to cancel 2 Flex fares in late January and the refund went back to my CC less $99 x 2.

tommygun

Delta Air Lines - SkyMiles

Member since 16 Oct 2017

Total posts 117

Looks like maybe it isn't the "latest"insult then, but it's still an insult. The so-called flexible fare is in fact a restricted fare. We'd expect that from Jetstar, Qantas has obviously joined the LCC ripoff bandwagon.

brinkers

Qantas - Qantas Frequent Flyer

Member since 16 Jun 2011

Total posts 215

Which part of the description [fully] Flex is a refund fee?
The latest insult from Qantas...

There hasn't been a fare that could be described as Fully Flexible for a few years. BITRE stopped its Full Economy index in 2015, when Qantas stopped offering them.

tommygun

Delta Air Lines - SkyMiles

Member since 16 Oct 2017

Total posts 117

Have a look at Air NZ for one, both domestic and international.

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