Qantas Club members lose Emirates Dubai lounge access?

15 replies

henrus

Qantas - Qantas Frequent Flyer

Member since 23 Oct 2013

Total posts 768

Qantas has confirmed via Twitter that once Qantas stops flying via Dubai on the 24th Qantas Club members will no longer get access to the Emirates Dubai Business lounge. Whilst I'm not surprised it's a bit of a blow to those who are QF Club members who've also booked EK operated QF coded flights after the 24th of March.


I asked "Are you able to confirm that Qantas Club members will retain access to the Emirates Dubai lounge after Qantas operated flights through the airport end in 10 days time."

The Response was "at this point Qantas Club members will not have access to the Dubai International Business Lounge, once Qantas ceases this route. You're required to be flying on a Qantas operated within the same day access the lounge. We apologise for any inconveneience this may cause."

GBRGB

Qantas - Qantas Frequent Flyer

Member since 21 Jan 2014

Total posts 238

Its the petty things like this that really annoy people, those who have planned their trip sometime ago, surely it wouldn’t be large amount of people and QF could give those who have already booked an access voucher to use at the Emirates lounge.

caedwa

Qantas - Qantas Frequent Flyer

Member since 31 Oct 2014

Total posts 2

I wouldn't be surprised if this information turns out not to be correct. The relevant Qantas Club page text hasn't changed for years (checked the Wayback Machine): 


"Qantas Club Members will be welcomed at the Emirates Business Lounge in Dubai when their next onwards flight that day is with Qantas."

The page for that particular lounge on the Qantas site still says:

Next onward flight that day must be on a Qantas^ flight number.

One guest allowed and must be travelling with the member on the same flight.


Note it says nothing about it needing to be a Qantas operated flight. I don't see why that would change. I'd put it down to the social media team not being fully across the rules. But, I guess it will be clearer in a week or so, if they change the pages to clarify.

Mrminivee

Qantas - Qantas Frequent Flyer

Member since 05 Mar 2018

Total posts 19

I'd like to wait for a confirmation from Emirates themself. I don't see why it would change, since Emirates and Qantas still are in a codeshare agreement, which that agreement allows QF members to access the emirates lounge on a Codeshare or EK flight.

henrus

Qantas - Qantas Frequent Flyer

Member since 23 Oct 2013

Total posts 768

I wouldn't be surprised if this information turns out not to be correct. The relevant Qantas Club page text hasn't changed for years (checked the Wayback Machine):

"Qantas Club Members will be welcomed at the Emirates Business Lounge in Dubai when their next onwards flight that day is with Qantas."

The page for that particular lounge on the Qantas site still says:

Next onward flight that day must be on a Qantas^ flight number.

One guest allowed and must be travelling with the member on the same flight.


Note it says nothing about it needing to be a Qantas operated flight. I don't see why that would change. I'd put it down to the social media team not being fully across the rules. But, I guess it will be clearer in a week or so, if they change the pages to clarify.

I think you'll find that the EK Dubai lounge is, in fact, an "Associated Lounge" and Qantas lets QF Club members access Associated lounge when traveling on a flight with a QF flight number (some lounges are more strict than this like Bali or Vancouver requiring a QF operated flight as well).


Whilst it's not good if it turns out to be true, from the 24th of March the EK Business lounge will cease to be an associated lounge as Qantas will no need the EK Lounge for their own Business class passengers (as they won't fly their aircraft there)

QF Gold/Platinum would be unaffected because they get access as a part of the EK/QF partnership, unlike QF Club members who get access due to the Emirates Business Lounge being an associated lounge.

reeves35

Member since 24 Aug 2011

Total posts 51

It would be strange if one week from the change, QF still haven't announced this or updated their website. QF advertises its EK partnership as a way to use Qantas for one stop access to Europe and the Middle East. If they are making this change, this will no longer be the case and the partnership is no different from flying Qatar or Cathay going forward.


As a Life QF Club member, I am flying through DXB over Easter. I had planned to use the lounge during a 5 hour layover. If this is no longer the case, it would've been nice to have known before now. Chances are, it may have influenced my choice of airline.

cahillbnm

Qantas - Qantas Frequent Flyer

Member since 15 Dec 2015

Total posts 1

It would be strange if one week from the change, QF still haven't announced this or updated their website. QF advertises its EK partnership as a way to use Qantas for one stop access to Europe and the Middle East. If they are making this change, this will no longer be the case and the partnership is no different from flying Qatar or Cathay going forward.

As a Life QF Club member, I am flying through DXB over Easter. I had planned to use the lounge during a 5 hour layover. If this is no longer the case, it would've been nice to have known before now. Chances are, it may have influenced my choice of airline.


Exactly, that happened to me a few years ago when QF introduced the "codeshare" requirement to access the DXB Business Lounge. We were booked on a QF Flight. Qantas was unrepentant - no grace period. It does not surprise me at all. Also, I am transiting SIN later this month (March) and it will be interesting what has happened in the 7 days since the switch.

boeingimgoing

Member since 26 Aug 2015

Total posts 4

You’ll find the access is the same as long as you are booked in the QF codeshare portion of the EK aircraft.

Chris Chamberlin

Member since 24 Apr 2012

Total posts 1,093

Hi Henrus, as previously mentioned elsewhere on the site, I've not heard anything to suggest that access arrangements are changing in Dubai, and the mention of Qantas 'operated' flights in the Qantas social team's reply suggests that perhaps the statement is incorrect, as access for Qantas Club members relates to how flights are 'marketed' (flight number), not 'operated' (metal).

Nonetheless, we've put the question to Qantas HQ. :)

David

Member since 24 Oct 2010

Total posts 990

We've checked in with Qantas and they're advised that the advice given to Henrus was incorrect – there's no change to Qantas Club lounge access at Dubai from March 24, so you'll still be good on a Qantas codeshare of an Emirates flight (for example, where Emirates flight EK413 is ticketed as QF8413).

reeves35

Member since 24 Aug 2011

Total posts 51

Thanks David... good news. I just hope we haven't given them any ideas!!!!

henrus

Qantas - Qantas Frequent Flyer

Member since 23 Oct 2013

Total posts 768

We've checked in with Qantas and they're advised that the advice given to Henrus was incorrect – there's no change to Qantas Club lounge access at Dubai from March 24, so you'll still be good on a Qantas codeshare of an Emirates flight (for example, where Emirates flight EK413 is ticketed as QF8413).


Yay! That's good, Thanks for confirming Chris and David. I'd heard rumours from others that it might end but it's good they've officially confirmed it now and I'll go away and book some flights via Dubai now.

Last editedby henrus at Mar 19, 2018, 05:44 PM.

large

Qantas - Qantas Frequent Flyer

Member since 09 Jun 2017

Total posts 8

We've checked in with Qantas and they're advised that the advice given to Henrus was incorrect – there's no change to Qantas Club lounge access at Dubai from March 24, so you'll still be good on a Qantas codeshare of an Emirates flight (for example, where Emirates flight EK413 is ticketed as QF8413).

Thanks for the confirmation David. As a Qantas Club member in Adelaide, these QF ticketed/EK metal flights to Europe are a boon and the EK buisness class lounge stopovers are great.

Stefano

Qantas - Qantas Frequent Flyer

Member since 17 Jul 2017

Total posts 4

That is good news re the dxb lounge, best going around (not to mention the biggest)

Scar68

Qantas - Qantas Frequent Flyer

Member since 13 Jun 2018

Total posts 1

Hi. Can anyone please confirm that flying a QF ticket on Emirates Melb and being Qantas Club still gets you access to the Business class lounge? Thank you.

Last editedby Scar68 at Jun 13, 2018, 03:07 PM.

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