Qantas - Qantas Frequent Flyer
Member since 21 May 2018
Total posts 3
Long time lurker, first time poster. I'm in need of some advice.
Member since 15 Mar 2015
Total posts 84
My mother was downgraded BOS-DOH and only offered $150 US so $200 NZD for such a short downgrade would seem like a good deal in comparison
Member since 07 Jan 2011
Total posts 125
Cancel them and fly someone else after getting a full refund.
Member since 23 Oct 2013
Total posts 768
As sid said you could book another airline but quite possibly the costs gone up since you've booked.
NZ104, operating as NZ704 23 June Sydney - Auckland 11:50am-4:55pm 777-200 to A320
If this is your flight then there is still a 777-200 NZ102 service at 9:50am that has plenty of Business class seats left. You could switch to this flight however you'd then have an extra 2 hours in transit at Auckland.
Another option which you could propose to them includes flying out at 9:30pm on Friday (the day before on) the direct flight to Rarotonga. You'd then have a 16-hour transit during the day (lie on a beach) and get back on a direct flight to LA.
Member since 21 Mar 2011
Total posts 427
I have had similar, booked to sit on a 777 a few years back, with Air NZ too, got to check in, only to find I got pinged into a 320, I wanted to sit on the 777 and see the sundown, SYD - AKL, in the end, yes, I got to see my sun down, but not to the ideal I had.
Member since 15 Dec 2016
Total posts 171
Crazy. Last time Air New Zealand even cancelled my MEL-AKL-LAX business error fare (around $1200) just because they sold the ticket for too cheap. They asked me pay NZ$7250 fare difference to make the original schedule or they'll give a full refund, and I took the refund instead of pay extra. Air NZ is definitely a never again for me.
Member since 13 Jun 2017
Total posts 11
Happened to me with Air NZ. Booked in Feb 2017 for flights to usa in business. There was a plane change in the Mel to auk leg, there was no business class on the new plane.
Member since 15 Feb 2018
Total posts 151
Interestingly, this is the first time I have seen negative comments regarding Air New Zealand.
Member since 06 Dec 2017
Total posts 23
IN THAT CASE demand a refund and take your business elsewhere.Hawaiian via HONOLULU OR EVEN UNITED NONSTOP if from Sydney would be looking good about now.normally I would not recommend American carriers to the STATES but being shoved onto that little A320 across to AKL BEFORE GETTING THE 777 onto LA IS A JOKE.You paid for business class all the way and therefore you should get it.
Member since 23 Sep 2017
Total posts 10
Air NZ suck. You paid for a business class passage. They can honour it with the option of another flight that does have J/c. Horrid little a320 cattle truck.
Member since 16 May 2016
Total posts 18
These are the risks you run when trying to save a few bucks. You've opted to fly via AKL, therefore have added an extra leg/aircraft - the second an operational issue arises you're in trouble.
Member since 08 Jul 2017
Total posts 8
I hear virgin have the best j class to lax.
Member since 08 Sep 2012
Total posts 47
What they've said isn't correct. It's a contract of carriage in the class you've booked. What's not guaranteed is the type of seat or service (eg food entertainment etc). If they breach the contract you're entitled to compensation for the breach (ie the difference between the fare you paid and the economy fare) unless you expressly waive your right to that by accepting their counter-offer (ie what is described as offered above). I'd be writing a very firmly drafted letter to Air New Zealand saying that their staff should not be misleading customers as to what the contract of carriage means.
Air New Zealand - Airpoints
Member since 10 Aug 2015
Total posts 12
But as you point out - this was an error fare. I've never seen J that low before. Heck of a good PE price though! Even the OMAAT blog says 'hold your horses' and don't book hotels etc etc with error fares because they know the ins and outs of them and the airline may cancel them. I wouldn't count an airline out because they didn't honour an error fare.
Aircraft are swapped out with any airline. It's happened to me with Air NZ, VA, and QF. I don't get upset about it, and I can't really say I'll never fly them again because I'll be left flying JQ and Tiger. I've already experienced JQ on a bad day so that leaves Tiger and they don't even fly TT!
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