Virgin Australia - Velocity Rewards
Member since 10 Jul 2017
Total posts 19
Emirates Airlines - Skywards
Member since 30 Nov 2015
Total posts 419
Cathay Pacific - The Marco Polo Club
Member since 11 Jun 2018
Total posts 57
Member since 17 Jan 2019
Total posts 1
Qantas - Qantas Frequent Flyer
Member since 03 Jul 2018
Total posts 66
Re Staff Experience : For me, it was not as bad as you mentioned - have done a few MEL-SYD, MEL-BNE legs and the flight attendants are usually attentive and offer drinks (water or juice) on seating and do introduce themselves to each passenger in the cabin.
Re the Food : I particularly found the food to be of good quality, but, point to note is, I always pre-order my meals (I'm strict Indian Veg.) & I'm not sure if you took the meals that were on the menu the day you flew or pre-ordered your food?
Re disembarking : I have seen this happen a lot and my guess is it depends on what flight is being flown that day - for instance, if the flight was a A330 where J extends for 2 sections in the front - then the J passengers get the chance to disembark or Y passengers are unable to get to the front as quickly as the seat belt sign is turned off. However, if you were in one of those flights where you turn left for J and right for Y, then Y passengers tend to crown the door as soon as the seat belt sign is turned off
Re Cabin Experience : most of the times, if the cabin isn't fully occupied, FA's offer to move you to a different seat where the recline works fine ? I assume your cabin was full or as you mentioned you travelled w/ your wife, you'd have preferred to sit next to each other and no two seats next to each other were free in the cabin ?
Re Entertainment : Have to agree w/ you. Also what I find some what frustrating is the frequent interruptions through the PA system - most of the announcements are well timed and necessary, however, a few have been interrupting my watching the IFE - but for me, interruption during IFE isn't the main issue. I try to get some sleep on my flights as I always take red-eyes or early AM flights for work and the PA keeps waking me up... but I guess that's something we have to put up with :)
Re lounge on arrival - I take it you are not QFF Platinum and that's why there is lounge access on arrival?
However, on your experience, did you have a chance to write to QF or call up the customer care to lodge your concerns? I'm not sure how much of help if would be or it could simply be "We've taken note of this and shall make sure that this doesn't happen in the future" or "We're terribly sorry for what you've gone through, our sincere apologies blah blah"
Member since 21 Jan 2014
Total posts 219
Member since 25 Mar 2014
Total posts 183
Member since 02 Sep 2018
Total posts 308
Member since 27 Jul 2017
Total posts 21
Member since 05 Dec 2018
Total posts 85
Delta Air Lines - SkyMiles
Member since 16 Oct 2017
Total posts 117
Member since 07 Jul 2015
Total posts 55
Over the last 12 months I have noticed the pre-takeoff drinks have gone from being a choice of juice, water or even champagne on some flights, to now only water or sparkling water. Towards the end of the flight you are now offered a small, plastic bottle of water instead of a top up in your glass.
The food options on the triangle sectors are usually limited to either a toasted sandwich or soup, which must cost QF a whole $2 to prepare.
There is no separation from Economy since QF removed the curtain and replaced it with the opaque glass partition between rows 3 and 4. Economy passengers are never challenged when they use the business class toilet or overhead locker space.
Member since 15 Feb 2018
Total posts 151
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